Finacle
Finacle is a comprehensive cloud-native banking solution providing financial institutions with modular tools for core banking, digital engagement, payments, and liquidity management to accelerate digital transformation and improve customer experiences.
Surfly
Surfly provides a universal co-browsing and collaboration platform that allows you to interact with customers in real-time on any website or application without requiring downloads or installations.
Quick Comparison
| Feature | Finacle | Surfly |
|---|---|---|
| Website | edgeverve.com | surfly.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $19/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1999 | 2012 |
| Headquarters | Bangalore, India | Amsterdam, Netherlands |
Overview
Finacle
Finacle is a cloud-native banking platform designed to help you modernize your financial institution's operations from the ground up. Whether you are a traditional retail bank, a corporate lender, or a digital-only neobank, you can use its modular architecture to upgrade specific functions like core banking, wealth management, or treasury operations without overhauling your entire system.
You can engage your customers through personalized digital journeys across multiple touchpoints while maintaining high security and compliance standards. The platform focuses on helping you lower operational costs through automation and real-time processing, allowing you to launch new financial products in weeks rather than months. It scales effectively to support millions of transactions, ensuring your infrastructure remains stable as your customer base grows.
Surfly
Surfly is a high-performance collaboration platform designed to help you provide instant, visual support to your customers. Unlike traditional screen sharing, its proxy-based co-browsing technology lets you jump onto any website or web app with a customer to navigate together in real-time. You can highlight elements, fill out forms, and even sign documents digitally without asking your customers to download software or install browser extensions.
The platform is built with a security-first approach, allowing you to mask sensitive data like credit card numbers while you assist. It is ideal for financial services, insurance, and retail companies that need to bridge the gap between digital self-service and human interaction. You can easily integrate it into your existing tech stack to improve first-contact resolution and boost your conversion rates.
Overview
Finacle Features
- Core Banking Modernization Manage your retail and corporate banking operations on a unified, real-time platform that supports multi-currency and multi-entity setups.
- Omnichannel Engagement Provide your customers with a consistent experience across mobile, web, and branch channels using pre-built digital journey templates.
- Payments Hub Process domestic and international payments seamlessly with support for various networks like SWIFT, SEPA, and real-time payment rails.
- Liquidity Management Help your corporate clients optimize their working capital with automated sweeping, pooling, and real-time visibility into global positions.
- Wealth Management Empower your advisors with tools for portfolio management, financial planning, and automated rebalancing to better serve high-net-worth clients.
- Blockchain Solutions Reduce transaction friction and improve transparency in trade finance and remittances using integrated distributed ledger technology.
Surfly Features
- Universal Co-browsing. Interact with any website or web app instantly with your customers without requiring them to download or install anything.
- Video & Voice Chat. Communicate face-to-face with built-in video and audio while you navigate pages together to build stronger customer relationships.
- Document Interaction. Review PDFs and documents together in real-time and use integrated e-signature tools to close deals faster during a session.
- Field Masking. Protect customer privacy by automatically hiding sensitive information like passwords or payment details from the agent's view.
- Action Control. Choose exactly what your agents can do, from view-only mode to full interaction control during a collaborative session.
- Session Recording. Record your collaborative sessions for quality assurance, training purposes, or to maintain a clear audit trail of interactions.
Pricing Comparison
Finacle Pricing
Surfly Pricing
- 1 Host seat
- Unlimited co-browsing sessions
- Video and audio chat
- Document sharing
- Basic customization
- Standard support
- Everything in Pro, plus:
- Advanced field masking
- Custom branding and UI
- API access
- Single Sign-On (SSO)
- Audit logs and reporting
Pros & Cons
Finacle
Pros
- Highly scalable architecture supports massive transaction volumes
- Extensive functional depth covering diverse banking products
- Modular design allows for incremental digital transformation
- Strong compliance features for global regulatory requirements
Cons
- Significant time and resource investment for implementation
- Complex configuration requires specialized technical expertise
- Higher total cost of ownership than simpler platforms
Surfly
Pros
- No downloads required for customers makes joining sessions effortless
- Extremely fast performance with minimal lag during co-browsing
- Robust security features like field masking protect sensitive data
- Easy to integrate into existing websites with a simple snippet
Cons
- Pricing can be high for very small teams
- Initial setup of advanced masking requires technical knowledge
- Mobile browser support can occasionally vary by device