Surfly
Surfly provides a universal co-browsing and collaboration platform that allows you to interact with customers in real-time on any website or application without requiring downloads or installations.
Cisco Webex
Cisco Webex is a comprehensive cloud collaboration platform providing secure video conferencing, team messaging, cloud calling, and virtual event tools to help teams work together effectively from any location.
Quick Comparison
| Feature | Surfly | Cisco Webex |
|---|---|---|
| Website | surfly.com | webex.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $19/month | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 1995 |
| Headquarters | Amsterdam, Netherlands | San Jose, USA |
Overview
Surfly
Surfly is a high-performance collaboration platform designed to help you provide instant, visual support to your customers. Unlike traditional screen sharing, its proxy-based co-browsing technology lets you jump onto any website or web app with a customer to navigate together in real-time. You can highlight elements, fill out forms, and even sign documents digitally without asking your customers to download software or install browser extensions.
The platform is built with a security-first approach, allowing you to mask sensitive data like credit card numbers while you assist. It is ideal for financial services, insurance, and retail companies that need to bridge the gap between digital self-service and human interaction. You can easily integrate it into your existing tech stack to improve first-contact resolution and boost your conversion rates.
Cisco Webex
Cisco Webex gives you a unified space to meet, call, and message your team from any device. You can host high-definition video meetings with AI-powered features like background noise removal and real-time translations. Beyond simple meetings, the platform provides dedicated spaces for persistent team messaging, file sharing, and whiteboarding, ensuring your projects keep moving forward even after the call ends.
You can manage your entire communication stack through a single app, whether you are making professional business calls or hosting large-scale virtual events for thousands of attendees. The platform is built with enterprise-grade security at its core, protecting your data with end-to-end encryption. It scales easily from individual freelancers using the free version to global corporations requiring advanced administrative controls and deep hardware integrations.
Overview
Surfly Features
- Universal Co-browsing Interact with any website or web app instantly with your customers without requiring them to download or install anything.
- Video & Voice Chat Communicate face-to-face with built-in video and audio while you navigate pages together to build stronger customer relationships.
- Document Interaction Review PDFs and documents together in real-time and use integrated e-signature tools to close deals faster during a session.
- Field Masking Protect customer privacy by automatically hiding sensitive information like passwords or payment details from the agent's view.
- Action Control Choose exactly what your agents can do, from view-only mode to full interaction control during a collaborative session.
- Session Recording Record your collaborative sessions for quality assurance, training purposes, or to maintain a clear audit trail of interactions.
Cisco Webex Features
- AI Noise Removal. Eliminate distracting background sounds like barking dogs or lawnmowers so your voice remains clear during every important meeting.
- Real-time Translation. Break down language barriers by viewing live captions translated into over 100 languages during your video conferences.
- Persistent Messaging. Keep your project conversations organized in dedicated spaces where you can share files and tag teammates anytime.
- Interactive Whiteboarding. Brainstorm ideas visually with your team on a digital canvas that you can access from your laptop or mobile.
- Slido Integration. Engage your audience with live polls, quizzes, and moderated Q&A sessions directly within your meeting interface.
- Custom Layouts. Take control of your view by resizing and moving video feeds to focus on the speakers or content you need.
Pricing Comparison
Surfly Pricing
- 1 Host seat
- Unlimited co-browsing sessions
- Video and audio chat
- Document sharing
- Basic customization
- Standard support
- Everything in Pro, plus:
- Advanced field masking
- Custom branding and UI
- API access
- Single Sign-On (SSO)
- Audit logs and reporting
Cisco Webex Pricing
- Meetings up to 40 minutes
- Up to 100 attendees
- Unlimited 1:1 and group messaging
- Local meeting recordings
- Screen sharing and whiteboarding
- Noise removal technology
- Everything in Free, plus:
- Meetings up to 24 hours
- Up to 150 attendees
- 5GB cloud recording storage
- Live captions in English
- Standard technical support
Pros & Cons
Surfly
Pros
- No downloads required for customers makes joining sessions effortless
- Extremely fast performance with minimal lag during co-browsing
- Robust security features like field masking protect sensitive data
- Easy to integrate into existing websites with a simple snippet
Cons
- Pricing can be high for very small teams
- Initial setup of advanced masking requires technical knowledge
- Mobile browser support can occasionally vary by device
Cisco Webex
Pros
- Superior audio and video quality even on low bandwidth
- Industry-leading security features and data encryption
- Excellent integration with Cisco hardware and room kits
- Reliable background noise cancellation technology
- Generous free tier for basic personal use
Cons
- Interface can feel cluttered compared to simpler competitors
- Desktop application requires significant system resources
- Initial setup for administrative features is complex