Stonly
Stonly is a versatile knowledge management platform that helps you create interactive step-by-step guides, troubleshooters, and help centers to provide personalized self-service support for your customers and employees.
SwipeGuide
SwipeGuide is a frontline operations platform that simplifies complex work instructions and standard operating procedures through digital, visual guides to help your teams perform tasks accurately and safely.
Quick Comparison
| Feature | Stonly | SwipeGuide |
|---|---|---|
| Website | stonly.com | swipeguide.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $199/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2016 |
| Headquarters | Paris, France | Amsterdam, Netherlands |
Overview
Stonly
Stonly helps you move away from static help articles by turning your documentation into interactive, step-by-step guides. Instead of forcing your customers to read through long walls of text, you can lead them through personalized paths based on their specific needs or technical skill level. This approach ensures they get exactly the right answer at the right time, whether they are troubleshooting a technical issue or learning a new feature.
You can embed these guides directly into your website, app, or help center to provide support exactly where your users are. The platform is designed for customer success teams, product managers, and HR professionals who want to reduce support tickets and improve user adoption. By offering a more engaging way to consume information, you can deflect common queries and empower your team to focus on more complex tasks.
SwipeGuide
SwipeGuide is a digital platform designed to replace paper manuals with interactive, visual work instructions on the factory floor. You can create, share, and track standard operating procedures (SOPs) and checklists that your frontline teams can access instantly via mobile devices or wearables. By using a simplified drag-and-drop editor, you turn complex tribal knowledge into easy-to-follow digital guides that reduce human error and downtime.
The platform helps you standardize excellence across multiple sites by ensuring every operator follows the most up-to-date instructions. You can also capture real-time feedback from the shop floor, allowing you to identify bottlenecks and improve processes continuously. It is specifically built for manufacturing and field service environments where hands-on precision and safety are critical to your daily operations.
Overview
Stonly Features
- Interactive Step Guides Build branching paths that let your users choose their own journey based on their specific problems or goals.
- In-App Widgets Place your help guides directly inside your product so users can find answers without leaving their current page.
- Smart Search Provide a powerful search bar that surfaces relevant interactive guides and articles instantly to reduce support friction.
- No-Code Editor Create and update complex troubleshooting flows using a simple visual interface that requires zero technical or coding skills.
- Version Control Manage different versions of your content and schedule updates to ensure your documentation always matches your latest product.
- Advanced Analytics Track where users drop off in your guides so you can identify and fix confusing steps in your documentation.
SwipeGuide Features
- Visual Instruction Editor. Create step-by-step guides using images, videos, and GIFs with a simple drag-and-drop interface—no coding required.
- Digital Checklists. Ensure your team follows every critical step by integrating mandatory checklists directly into your digital work instructions.
- QR Code Access. Give your operators instant access to specific guides by scanning QR codes placed directly on machinery or workstations.
- Multi-Language Support. Automatically translate your instructions into over 20 languages to support your diverse global workforce across different sites.
- Offline Mode. Access your critical SOPs and guides even without an internet connection, ensuring your operations never grind to a halt.
- Frontline Feedback. Collect instant suggestions and photos from your operators to improve instructions and capture best practices in real-time.
Pricing Comparison
Stonly Pricing
- Up to 3,000 monthly triggers
- 3 admin seats included
- Full interactive guide builder
- Knowledge base hosting
- Standard integrations
- Email support
- Everything in Starter, plus:
- Up to 10,000 monthly triggers
- 5 admin seats included
- Advanced analytics and reporting
- Multi-language support
- Priority customer support
SwipeGuide Pricing
Pros & Cons
Stonly
Pros
- Interactive branching paths significantly reduce support ticket volume
- Easy to build complex guides without needing developers
- Clean and modern interface for both creators and end-users
- Flexible embedding options work across web and mobile apps
Cons
- Starting price point is high for very small startups
- Initial setup of complex branching logic takes time
- Limited customization options for the widget's CSS
SwipeGuide
Pros
- Extremely intuitive interface for non-technical frontline workers
- Significantly reduces the time needed to create new instructions
- QR code integration makes finding the right guide effortless
- Visual-first approach improves training speed for new hires
Cons
- Initial setup of all legacy manuals takes significant time
- Pricing is not transparent for small-scale operations
- Advanced reporting features may require a learning curve