MSP360
MSP360 provides a centralized backup and IT management platform designed to help you protect data across cloud and on-premise environments while managing remote endpoints from a single console.
Syncro
Syncro is an all-in-one RMM and PSA platform designed specifically for managed service providers to streamline operations, automate billing, and provide efficient remote support to their clients.
Quick Comparison
| Feature | MSP360 | Syncro |
|---|---|---|
| Website | msp360.com | syncromsp.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | Custom Pricing | $129/month |
| FREE Trial | ✓ 15 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2017 |
| Headquarters | Pittsburgh, USA | Seattle, USA |
Overview
MSP360
MSP360 offers a unified platform to manage your backup, recovery, and remote IT operations. You can protect data across Windows, macOS, Linux, and Microsoft 365 environments while choosing your own cloud storage provider like AWS, Azure, or Wasabi. This flexibility allows you to maintain full control over your data storage costs and security policies without being locked into a single vendor's ecosystem.
The platform is specifically built for MSPs and IT departments that need to scale their operations efficiently. You can monitor all your endpoints through a single web-based dashboard, automate backup schedules, and provide remote support to your team or clients instantly. By combining backup with remote management tools, you reduce the number of separate applications needed to keep your infrastructure running smoothly.
Syncro
Syncro provides a unified platform that combines Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) to help you run your managed service provider business more efficiently. Instead of jumping between disconnected tools, you can manage your entire workflow—from automated billing and ticketing to remote desktop access and patch management—within a single, integrated interface.
You can proactively monitor your clients' assets, automate repetitive maintenance tasks, and resolve issues quickly using built-in remote tools. The platform also simplifies your back-office operations by syncing your time tracking directly with invoicing, ensuring you never miss a billable moment. It is built to scale with your MSP, offering a flat-fee pricing model that allows you to add unlimited endpoints without increasing your monthly costs.
Overview
MSP360 Features
- Cross-Platform Backups Protect your entire fleet by running automated backups for Windows, macOS, Linux, and VMware systems from one console.
- Cloud Storage Choice Connect your own storage accounts from AWS, Google Cloud, or Azure to keep full control over your data.
- Remote Monitoring Track the health of your endpoints in real-time and receive instant alerts before small issues become major system failures.
- Remote Desktop Access and control remote computers securely to provide instant technical support to your team or clients anywhere.
- Immutability & Ransomware Protection Lock your backup data to prevent unauthorized changes or deletions, ensuring you can always recover from a cyberattack.
- Centralized Management Manage thousands of endpoints, deploy software updates, and run scripts across your entire network from a single web dashboard.
Syncro Features
- Unified RMM & PSA. Manage your tickets, billing, and remote monitoring in one place to eliminate data silos and save time.
- Unlimited Endpoints. Install agents on as many devices as you need without worrying about per-asset costs or hidden fees.
- Automated Billing. Connect your RMM data directly to your invoices to ensure accurate, hands-off billing for all your services.
- Remote Desktop Access. Resolve client issues instantly with built-in remote tools that let you take control of any managed device.
- Policy Management. Create and deploy global policies to automate patching, scripting, and security alerts across your entire client base.
- Customer Portal. Give your clients a professional branded portal where they can submit tickets, view status updates, and pay invoices.
Pricing Comparison
MSP360 Pricing
Syncro Pricing
- Unlimited endpoints
- Full RMM & PSA features
- Automated billing & invoicing
- Remote desktop tools
- Scripting and patching
- Third-party integrations
- Everything in Team, plus:
- Dedicated account management
- Advanced security features
- Custom onboarding assistance
- Priority technical support
- Volume-based technician discounts
Pros & Cons
MSP360
Pros
- Excellent flexibility in choosing your own cloud storage provider
- Centralized dashboard makes managing multiple clients or departments simple
- Reliable image-based backups for quick disaster recovery
- Responsive technical support team helps resolve configuration issues quickly
Cons
- Initial setup can be complex for non-technical users
- Web interface can occasionally feel slow with many endpoints
- Reporting features could be more customizable for client presentations
Syncro
Pros
- Unlimited endpoint model makes scaling very affordable
- All-in-one interface reduces the need for multiple subscriptions
- Fast and responsive web-based user interface
- Strong community-driven script library for easy automation
Cons
- Mobile app lacks some advanced desktop features
- Learning curve for complex billing automation setups
- Reporting tools could offer more deep customization