Unily
Unily is a cloud-native employee experience platform that combines internal communications, collaboration tools, and automated workflows into a single digital workplace to drive engagement and productivity.
Zoom Phone
Zoom Phone is a cloud-based business phone system that provides high-definition voice, enterprise-grade features, and seamless video integration to modernize your global communication and team collaboration.
Quick Comparison
| Feature | Unily | Zoom Phone |
|---|---|---|
| Website | unily.com | zoom.us |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $10/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 2011 |
| Headquarters | Godalming, UK | San Jose, USA |
Overview
Unily
Unily provides you with a centralized digital workplace designed to connect your entire workforce, whether they are desk-based or on the front line. You can create a branded hub that integrates your existing enterprise tools like Microsoft 365 and Google Workspace, ensuring your team finds everything they need in one place. The platform focuses on removing communication silos by delivering personalized content and social networking features directly to your employees' devices.
You can leverage powerful analytics to track engagement and use automated journeys to streamline onboarding or internal campaigns. By providing a consumer-grade user experience across desktop and mobile, you ensure that every team member stays informed and aligned with your company culture. It is built to scale for large global enterprises, helping you manage complex internal communications with ease and security.
Zoom Phone
Zoom Phone is a modern cloud phone system built on the same reliable platform you already use for video meetings. It replaces your traditional desk phones and legacy PBX hardware with a flexible, software-based solution that works on your computer, smartphone, or compatible desk phone. You can manage all your business communications—voice, video, and chat—within a single, intuitive interface that eliminates the need to switch between different apps.
You can easily migrate your existing phone numbers or provision new ones across dozens of countries. The platform solves the headache of managing complex hardware by moving everything to the cloud, allowing your team to stay connected whether they are in the office or working remotely. It scales effortlessly from small startups to global enterprises, offering centralized management and robust security features to keep your business conversations private and professional.
Overview
Unily Features
- Personalized Newsfeeds Deliver targeted content to your employees based on their role, location, or interests to ensure relevancy and engagement.
- Employee Directory Find and connect with colleagues instantly using rich profiles that highlight skills, expertise, and organizational reporting lines.
- Social Collaboration Enable your teams to share ideas, celebrate wins, and collaborate on projects through familiar social features and community groups.
- Mobile App Reach your frontline workers with a fully branded native mobile app that provides access to all essential tools on the go.
- Search & Discovery Locate documents, people, and information across your entire digital ecosystem with a powerful, unified enterprise search engine.
- Engagement Analytics Measure the impact of your communications with deep insights into user behavior, content performance, and platform adoption rates.
Zoom Phone Features
- Intelligent Call Routing. Set up automated attendants and call queues so your customers always reach the right person without manual transfers.
- Seamless Elevation. Turn a standard phone call into a full Zoom video meeting with one click when you need to share your screen.
- Global Connectivity. Provision local phone numbers in over 45 countries and territories to establish a local presence for your international customers.
- Voicemail Transcription. Read your voicemail messages as text delivered to your inbox or app so you can stay productive in quiet environments.
- Call Recording. Record and play back your important conversations or save them to the cloud for training and compliance purposes.
- Shared Line Appearance. Assign multiple users to share a single phone line so your team can collaborate on answering incoming customer calls.
Pricing Comparison
Unily Pricing
Zoom Phone Pricing
- Metered outbound calling
- Unlimited internal calling
- One local phone number
- Mobile and desktop apps
- Call recording and transcripts
- SMS and MMS support
- Everything in Metro, plus:
- Unlimited outbound calling
- Optional international add-ons
- Call flip and park
- Barge/Monitor/Whisper features
- Common area phone support
Pros & Cons
Unily
Pros
- Highly customizable interface matches your corporate branding perfectly
- Deep integration with Microsoft 365 and Google Workspace
- Excellent mobile experience for reaching remote and frontline staff
- Intuitive content management system for internal comms teams
Cons
- Initial implementation requires significant planning and time
- High price point targets enterprise-level budgets only
- Advanced customization may require technical support from Unily
Zoom Phone
Pros
- Familiar interface reduces the need for employee training
- Excellent voice quality even on lower bandwidth connections
- Switching between mobile and desktop apps is effortless
- Centralized admin portal simplifies managing global phone numbers
Cons
- Advanced features require higher-tier paid subscriptions
- SMS capabilities are currently limited in some regions
- Initial setup of complex call flows takes time