Crisp
Crisp is an all-in-one business messaging platform that connects your team with customers through live chat, shared inboxes, and automated chatbots to improve support and drive sales growth.
Upscope
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
Quick Comparison
| Feature | Crisp | Upscope |
|---|---|---|
| Website | crisp.chat | upscope.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2016 |
| Headquarters | Nantes, France | London, UK |
Overview
Crisp
Crisp is a versatile messaging platform designed to unify your customer communications into a single, collaborative dashboard. You can manage live chat, email, WhatsApp, and social media messages without jumping between tabs. It helps you build stronger relationships by providing your team with the tools needed to respond faster and more personally to every inquiry.
You can deploy automated chatbots to handle routine questions around the clock or use the built-in knowledge base to let customers help themselves. Whether you are a small startup or a growing support team, the platform scales with your needs. It focuses on reducing response times and increasing customer satisfaction through a clean, intuitive interface that requires almost no technical training to master.
Upscope
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
Overview
Crisp Features
- Shared Inbox Centralize all your customer conversations from email, Live Chat, WhatsApp, and Messenger into one collaborative team dashboard.
- Live Chat Engage with your website visitors in real-time using a customizable chat widget that matches your brand's look.
- Chatbot Builder Create automated conversation flows with a visual editor to qualify leads and answer common questions 24/7.
- CRM Integration Store and organize customer data automatically so you can view conversation histories and user profiles instantly.
- Knowledge Base Build a dedicated help center so your customers can find answers to their own questions instantly.
- MagicBrowse See what your customers see on their screen in real-time to provide faster, more accurate technical support.
- Campaigns Send targeted outbound emails and in-app messages to re-engage your users and drive higher conversion rates.
- Mobile Apps Stay connected to your customers on the go with native iOS and Android apps for your support team.
Upscope Features
- Instant Co-browsing. View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
- Remote Cursor Control. Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
- Sensitive Data Masking. Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
- Live Chat Integration. Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
- On-Screen Drawing. Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
- Session Recording. Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
Pricing Comparison
Crisp Pricing
- 2 seats included
- Live chat widget
- Mobile apps
- Contact list
- Basic notifications
- Everything in Free, plus:
- Up to 4 seats included
- Unlimited history
- Canned responses
- Private notes
- Audio messages
- Customized widget
Upscope Pricing
- 1 agent included
- Unlimited co-browsing sessions
- Standard integrations
- Basic security features
- Email support
- Everything in Hello, plus:
- 3 agents included
- Full API access
- Advanced security masking
- Priority email support
- Custom branding options
Pros & Cons
Crisp
Pros
- Pricing is per website rather than per user seat
- MagicBrowse feature makes technical troubleshooting much easier
- Setup is extremely fast with a simple code snippet
- Mobile app is highly responsive for remote teams
- Clean interface reduces the learning curve for new agents
Cons
- Chatbot builder is only available on the highest tier
- Analytics and reporting could be more detailed
- Limited customization options for the free widget version
Upscope
Pros
- Zero-download setup makes it incredibly easy for non-technical customers
- Reduces support ticket resolution time by providing immediate visual context
- Integrates seamlessly with major live chat platforms like Intercom
- High-quality security features protect sensitive user information effectively
Cons
- Co-browsing is limited to your own website domain only
- Pricing can become expensive for very large support teams
- Requires a small snippet of code installed on your site