Upscope Reviews, Pricing, Features & Alternatives in 2026
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
Screenshots & Interface
Key Features
Stop guessing what your customers are seeing and start guiding them visually. Upscope gives you the tools to provide hands-on support directly within the browser, making every interaction faster and more effective.
Instant Co-browsing
View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
Remote Cursor Control
Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
Sensitive Data Masking
Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
Live Chat Integration
Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
On-Screen Drawing
Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
Session Recording
Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
Integrations
Intercom
Zendesk
LiveChat
Slack
Salesforce
HubSpot
Front
Drift
Freshchat
Re:amaze
Pricing Plans
Upscope offers a 14-day free trial so you can test the co-browsing features with your team. Paid plans are structured based on the number of agents and the level of security and integration you need. You can start with a basic plan for small teams or scale up to enterprise-grade features as your support volume grows.
Based on feedback from customer success and support professionals, here is what you can expect when using Upscope for your daily operations:
Pros
Zero-download setup makes it incredibly easy for non-technical customers
Reduces support ticket resolution time by providing immediate visual context
Integrates seamlessly with major live chat platforms like Intercom
High-quality security features protect sensitive user information effectively
Cons
Co-browsing is limited to your own website domain only
Pricing can become expensive for very large support teams
Requires a small snippet of code installed on your site
Who Should Use Upscope?
Perfect for SaaS customer success and support teams who need to guide users through complex web applications without technical friction.
Best for Company Sizes
small-business
mid-market
enterprise
Popular Industries
technology
finance
healthcare
Our Verdict
Upscope is a top-tier choice if you want to eliminate the 'can you see my screen?' struggle from your support calls. The 14-day trial gives you enough time to see the impact on your resolution times, and the zero-download nature of the tool is a massive win for user experience.
While it is limited to your own website, it is far more efficient than traditional screen sharing for web-based products. Highly recommended for any SaaS company that prioritizes high-touch customer success and wants to reduce the back-and-forth of support tickets.
Ready to Try Upscope?
Start your 14-day free trial today—no credit card required. See why over 0 teams trust Upscope