Upscope
Upscope is a specialized co-browsing and screen sharing software that allows customer support teams to see and interact with a user's browser tab instantly without any downloads or installations.
UXPressia
UXPressia is a collaborative customer experience platform that helps you create professional customer journey maps, personas, and impact maps to visualize and improve your end-to-end user interactions.
Quick Comparison
| Feature | Upscope | UXPressia |
|---|---|---|
| Website | upscope.com | uxpressia.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2015 |
| Headquarters | London, UK | San Francisco, USA |
Overview
Upscope
Upscope provides instant co-browsing technology designed to eliminate the frustration of traditional screen sharing. You can see exactly what your customer sees on your website in real-time, allowing you to guide them through complex interfaces or troubleshoot issues without asking them to download any software. It integrates directly with your existing live chat or CRM tools, making the transition from a text chat to a visual support session seamless.
You can take control of the user's cursor to click buttons, scroll pages, and highlight specific elements on their screen. This hands-on approach reduces average handle time and improves customer satisfaction by resolving queries faster. The platform is built with a heavy focus on security, ensuring that sensitive data like passwords or credit card numbers remain masked during the session.
UXPressia
UXPressia is a dedicated platform designed to help you visualize and improve your customer experience through professional mapping tools. Instead of struggling with generic design software, you get specialized editors for creating customer journey maps, buyer personas, and impact maps. You can build detailed timelines of user interactions, identify pain points, and map out emotional journeys with a drag-and-drop interface that requires no design skills.
The platform enables your entire team to collaborate in real-time, making it easy to align stakeholders and share insights across your organization. You can integrate live data from various sources to keep your maps updated and export your work in high-quality formats for presentations. It is particularly effective for UX designers, product managers, and marketing teams who need to transform raw research into actionable visual stories.
Overview
Upscope Features
- Instant Co-browsing View your customer's browser tab instantly with one click—no downloads, extensions, or meeting links required for you or the user.
- Remote Cursor Control Take control of the user's mouse to click buttons and scroll through pages to show them exactly where to go.
- Sensitive Data Masking Protect user privacy by automatically hiding specific form fields like passwords or credit card details from your support agents.
- Live Chat Integration Launch co-browsing sessions directly from your favorite chat tools like Intercom, Zendesk, or LiveChat with a single click.
- On-Screen Drawing Highlight specific areas of the page or draw on the user's screen to provide clear visual instructions during support calls.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to keep a record of technical troubleshooting steps.
UXPressia Features
- Customer Journey Mapping. Build detailed journey maps with dedicated rows for processes, channels, and emotional graphs to visualize the entire user experience.
- Persona Builder. Create rich, visual buyer personas using customizable templates to help your team empathize with different customer segments.
- Impact Mapping. Connect your business goals to specific user behaviors and deliverables to ensure your product strategy stays on track.
- Real-time Collaboration. Work simultaneously with your teammates on the same map and leave comments to streamline your feedback process.
- Experience Graph. Visualize the highs and lows of a customer's journey with automated charts that highlight critical pain points.
- Presentation Mode. Walk stakeholders through your maps using a built-in presentation tool that highlights specific stages of the journey.
Pricing Comparison
Upscope Pricing
- 1 agent included
- Unlimited co-browsing sessions
- Standard integrations
- Basic security features
- Email support
- Everything in Hello, plus:
- 3 agents included
- Full API access
- Advanced security masking
- Priority email support
- Custom branding options
UXPressia Pricing
- 1 Project
- 1 CJM, Persona, and Impact Map
- Unlimited collaborators
- Email support
- Basic export options
- Everything in Free, plus:
- 3 Projects
- Unlimited maps and personas
- PNG and PDF exports
- Password protection
- Custom branding
Pros & Cons
Upscope
Pros
- Zero-download setup makes it incredibly easy for non-technical customers
- Reduces support ticket resolution time by providing immediate visual context
- Integrates seamlessly with major live chat platforms like Intercom
- High-quality security features protect sensitive user information effectively
Cons
- Co-browsing is limited to your own website domain only
- Pricing can become expensive for very large support teams
- Requires a small snippet of code installed on your site
UXPressia
Pros
- Intuitive interface specifically built for journey mapping
- Professional templates save significant setup time
- Real-time collaboration works smoothly for remote teams
- High-quality export options for stakeholder presentations
Cons
- Free version is limited to one project
- Learning curve for complex impact mapping features
- Limited offline editing capabilities currently available