User Interviews
User Interviews is a specialized recruitment platform that connects researchers with a database of over 4 million participants to streamline participant sourcing, screening, and scheduling for UX research.
UserTesting
UserTesting is a video-first experience research platform that allows you to see and hear how real people interact with your products, designs, and messaging.
Quick Comparison
| Feature | User Interviews | UserTesting |
|---|---|---|
| Website | userinterviews.com | usertesting.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2007 |
| Headquarters | New York, USA | San Francisco, USA |
Overview
User Interviews
User Interviews is a dedicated participant recruitment platform designed to take the manual labor out of finding research subjects. Whether you are conducting usability tests, 1-on-1 interviews, or longitudinal studies, you can source high-quality participants from their massive 4-million-person panel or manage your own internal database of users.
You can automate the most tedious parts of the research process, including screening applicants, scheduling sessions across time zones, and distributing incentive payments. The platform helps you move from project launch to your first interview in as little as a few hours, ensuring your product decisions are always backed by real human feedback without the typical recruiting bottlenecks.
UserTesting
UserTesting helps you bridge the gap between what you think your customers want and what they actually experience. By connecting you with a global panel of real people, the platform provides video recordings of users as they navigate your website, mobile app, or physical product. You can watch their screen, hear their spoken thoughts, and observe their facial expressions to identify friction points and opportunities for improvement in real-time.
The platform is designed for product managers, UX researchers, and marketers who need fast, reliable feedback to validate ideas before launching. Whether you are testing a new prototype or auditing a competitor's checkout flow, you get actionable insights through AI-powered summaries and highlight reels. This allows your team to make data-driven decisions based on human empathy rather than just analytics.
Overview
User Interviews Features
- Recruit from Research Hub Access a diverse panel of over 4 million vetted participants filtered by profession, demographics, and custom screener surveys.
- Automated Scheduling Sync your calendar so participants can book available slots instantly, eliminating back-and-forth emails and manual coordination.
- Custom Screener Surveys Build detailed qualification surveys to ensure you only spend time talking to people who meet your exact criteria.
- Incentive Distribution Automate the payment process by sending digital gift cards to participants immediately after they complete your research session.
- Research Hub CRM Build and manage your own private panel of customers with tags, activity history, and automated invitation workflows.
- Multi-Channel Invitations Invite your own users to studies via email or branded intercept pop-ups directly on your website or application.
UserTesting Features
- Human Insight Platform. Watch video recordings of real people using your product while they think out loud to understand the 'why' behind their actions.
- Global Contributor Network. Access a diverse, on-demand panel of vetted participants filtered by specific demographics and behaviors to match your exact target audience.
- Live Conversation. Schedule and conduct 1:1 live interviews with participants to dig deeper into their experiences and ask follow-up questions in real-time.
- AI Insight Summary. Save hours of manual analysis with AI-generated summaries that automatically surface key themes and sentiments from your video sessions.
- Highlight Reels. Create and share short video clips of critical user moments to quickly align your stakeholders and prove your design decisions.
- Mobile Screen Recording. Capture the full mobile experience including gestures, taps, and swipes to ensure your app works perfectly on every device.
Pricing Comparison
User Interviews Pricing
- No monthly subscription fee
- $45 per completed session
- Access to 4m+ participants
- Automated scheduling tools
- Incentive management
- Everything in Pay as you go, plus:
- 15 included sessions per year
- Reduced per-session rates
- Basic Research Hub features
- Standard support access
UserTesting Pricing
Pros & Cons
User Interviews
Pros
- Extremely fast turnaround for finding niche participants
- Automated incentive payments save significant administrative time
- High-quality screening tools ensure relevant interview subjects
- Excellent customer support for complex recruiting needs
Cons
- Per-session recruitment fees can become expensive
- Limited international participant availability in some regions
- Learning curve for managing large internal panels
UserTesting
Pros
- Rapid turnaround time for receiving completed test results
- High-quality video and audio feedback from diverse participants
- Intuitive test builder with helpful pre-built templates
- Excellent customer support and dedicated account management
- Powerful AI tools for quickly synthesizing long videos
Cons
- Premium pricing may be high for smaller startups
- Occasional low-quality responses from professional test-takers
- Complex seat-based licensing can limit team-wide access
- Learning curve for mastering advanced demographic filters