JustCall
JustCall is an AI-powered communication platform that provides businesses with a cloud phone system, SMS capabilities, and sales automation tools to enhance customer engagement and team productivity.
VirtualPBX
VirtualPBX provides a flexible cloud-based phone system that helps you manage business communications through professional calling features, automated routing, and integrated video conferencing tools for remote and office teams.
Quick Comparison
| Feature | JustCall | VirtualPBX |
|---|---|---|
| Website | justcall.io | virtualpbx.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19/month | $9/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 1997 |
| Headquarters | New York, USA | San Jose, USA |
Overview
JustCall
JustCall is a comprehensive communication platform that transforms how you handle customer interactions across phone, SMS, and WhatsApp. You can instantly get local or toll-free numbers in over 70 countries, allowing your team to establish a global presence from a single interface. The platform focuses on eliminating manual data entry by syncing every call and message directly with your existing CRM.
You can accelerate your outbound sales efforts using automated dialers and improve coaching with real-time AI insights. Whether you are managing a remote support team or a high-volume sales department, the software provides the visibility you need through live call monitoring and detailed analytics. It simplifies your tech stack by consolidating your phone system, messaging, and workflow automation into one easy-to-use dashboard.
VirtualPBX
VirtualPBX is a cloud-based communication platform designed to unify your business calls, texts, and video meetings in one place. You can manage your entire phone system from a web browser or mobile app, eliminating the need for expensive hardware. It allows you to set up professional greetings, route calls to the right departments automatically, and keep your personal number private while using your business caller ID.
The platform scales easily whether you are a solo entrepreneur or managing a growing department. You can take advantage of advanced features like call recording, ring groups, and visual voicemail to ensure you never miss a lead. By moving your communications to the cloud, you gain the flexibility to work from anywhere while maintaining a professional presence for your customers.
Overview
JustCall Features
- Multi-Channel Communication Make calls, send texts, and manage WhatsApp chats from a single unified dashboard to stay connected with customers.
- Auto Dialer Automate your outbound calling campaigns and reach more prospects in less time without manual dialing errors.
- CRM Integration Connect with over 100 CRMs to automatically log calls, recordings, and texts directly under your contact records.
- AI Call Scoring Use AI to automatically analyze and score your calls based on sentiment, talking speed, and script adherence.
- Live Call Monitoring Listen in on live calls, whisper advice to your agents, or join the conversation to ensure high-quality service.
- Local Presence Increase your call pick-up rates by showing a local caller ID that matches your prospect's geographic location.
VirtualPBX Features
- Auto-Attendant. Create professional automated greetings that direct your callers to the right person or department without a manual operator.
- ACD Queues. Manage high call volumes efficiently by placing callers in a queue until your next available agent can assist them.
- Video Conferencing. Host face-to-face meetings with your team or clients directly through your browser with built-in screen sharing capabilities.
- Business SMS. Send and receive text messages using your business phone number to stay connected with customers on their preferred channel.
- Dynamic Call Routing. Set specific rules to forward calls to your mobile, desk phone, or home office based on your daily schedule.
- Call Recording. Keep track of important conversations and improve service quality by reviewing recorded calls directly from your dashboard.
Pricing Comparison
JustCall Pricing
- Unlimited calling within US & Canada
- One local or toll-free number
- SMS and MMS capabilities
- Basic CRM integrations
- Call forwarding and recording
- Mobile and desktop apps
- Everything in Essentials, plus:
- Call monitoring and whispering
- Sales Dialer access
- SMS automation and sequences
- Advanced CRM integrations
- Appointment scheduling
VirtualPBX Pricing
- Auto-Attendant
- Mobile & Desktop Apps
- Business SMS
- Ring Groups
- Visual Voicemail
- 1,000 Toll-Free/Local Minutes
- Everything in Starter, plus:
- Call Recording
- Video Conferencing
- CRM Integrations
- Priority Support
- Unlimited Minutes
Pros & Cons
JustCall
Pros
- Seamless integration with popular CRMs like HubSpot and Pipedrive
- Quick and easy setup process for new phone numbers
- Reliable mobile app for managing calls on the go
- Helpful automated SMS sequences for lead follow-up
Cons
- Call quality can occasionally fluctuate on weaker connections
- Interface can feel cluttered when managing many active lines
- Additional costs for international numbers can add up quickly
VirtualPBX
Pros
- Reliable call quality even on mobile data
- Intuitive web dashboard for managing user settings
- Excellent customer support with fast response times
- Flexible configuration options for complex call routing
Cons
- Initial setup can be complex for beginners
- Mobile app occasionally requires manual refreshing
- Advanced reporting features limited on basic plans