Zenkraft Review: Overview, Features, Pricing & Alternatives in 2025

Shipping headaches slowing your team down again?

If you’re using Salesforce and struggling with manual shipping, returns, and tracking, it’s easy to see why you’re checking out Zenkraft.

But let’s be honest—wasting hours on manual shipping tasks is making everything else in your day more stressful and error-prone.

Zenkraft fixes this by letting you manage multiple carriers, print labels, track shipments, and automate returns—directly inside Salesforce—with an all-in-one, fully native app. I dug deep into their approach, from real-time order tracking to branded returns, to see if it really simplifies what usually feels complex.

In this review, I’ll break down how Zenkraft saves you time and eliminates double data entry by plugging right into your existing Salesforce workflows.

So, in this Zenkraft review, you’ll discover its standout features, how it handles the biggest logistics pain points, pricing details, and the main alternatives if you’re comparing options.

You’ll leave with the features you need to pick the right shipping automation that actually works for your team.

Let’s get started.

Zenkraft Overview

I see Zenkraft’s core mission as automating complex shipping processes natively within the Salesforce environment. They’ve been around since 2008, based out of Chicago, focusing entirely on this ecosystem.

What I find most interesting is their specific aim at companies that truly live and breathe Salesforce. They are built for making Salesforce your single shipping command center, not just another disconnected integration you must constantly manage.

Their 2022 acquisition by Bringg was a very strategic move, expanding their platform deep into last-mile logistics. You can really see the impact of this synergy through this Zenkraft review.

Unlike API-based competitors such as ShipStation or Shippo that simply connect to Salesforce, Zenkraft is built 100% natively on the platform. This distinction is crucial, as it creates a more unified and reliable user experience.

You’ll find them working with well-known global enterprises like Hilton, Red Bull, and Lenovo. This tells me their solution scales effectively for complex, high-volume commercial and e-commerce operations.

From my analysis, their current strategic focus is clear: help you leverage your existing CRM investment to perfect the entire post-purchase customer journey, drastically reducing costly “where is my order?” calls.

Now, let’s look at their key features.

Zenkraft Features

Still struggling with complex shipping logistics?

Zenkraft features are designed to simplify shipping, tracking, and returns directly within Salesforce. Here are the five main Zenkraft features that streamline your e-commerce and sales operations.

1. Multi-Carrier Shipping and Label Generation

Tired of manual label creation errors?

Manually preparing shipping labels for different carriers wastes time and increases the risk of costly mistakes. This can slow down your entire fulfillment process.

Zenkraft lets you generate shipping labels from any Salesforce object, directly printing to your preferred printer. From my testing, supporting over 200 global carriers like FedEx and UPS makes this feature incredibly flexible for diverse needs. It eliminates the manual effort and ensures accuracy.

This means you can accelerate your order fulfillment process and ensure accurate shipping details every single time.

2. Real-time Shipment Tracking

Where is my customer’s order right now?

Customers constantly asking “Where’s my order?” creates a huge drain on your customer service team. This leads to frustrated customers and overwhelmed agents.

Zenkraft automatically updates shipment statuses hourly within Salesforce, giving you and your customers real-time visibility. What I love about this feature is the branded tracking emails that keep customers informed at every stage. This proactively answers common questions.

The result is your customer service team can reduce WISMO inquiries by 12x, which directly improves customer satisfaction.

3. Automated Returns Processing

Returns processing a complex headache?

Managing product returns can be a messy, manual process that frustrates both customers and your internal team. This often leads to negative post-purchase experiences.

This feature simplifies returns by automatically generating and emailing return labels for over 60 carriers. I found the self-service returns option via Commerce Cloud particularly impressive, letting customers generate QR codes. This streamlines the entire returns workflow.

So, you can transform a pain point into a smooth, efficient customer experience that keeps customers coming back.

4. Shipping Rate Calculation and Estimated Delivery Dates

Can’t provide accurate shipping costs upfront?

Inaccurate shipping cost estimates at checkout can lead to abandoned carts and customer dissatisfaction. This often impacts your conversion rates negatively.

Zenkraft calculates real-time shipping rates and estimated delivery dates for your commerce applications or Sales Cloud. This is where Zenkraft shines, allowing you to automatically book shipments using Flows and Process Builder based on criteria. It provides full transparency for customers.

This means you can offer accurate pricing and delivery options, which can significantly improve your sales conversion rates and customer trust.

5. Integration with Salesforce Ecosystem

Dealing with disconnected shipping tools?

Using separate shipping software outside of Salesforce creates data silos and operational inefficiencies. This leads to redundant data entry and fragmented workflows.

As a Salesforce-native application, Zenkraft integrates deeply with Sales, Service, and Commerce Clouds. From my testing, its ability to leverage existing Salesforce data for shipping operations is incredibly powerful. It also supports pick and pack with hardware integration.

This means you can manage your entire shipping process directly from your CRM, which reduces operational complexities and enhances workflow efficiency.

These Zenkraft features work together to create a powerful, unified logistics platform that lives right inside your Salesforce environment, simplifying operations.

Zenkraft Pricing

Confused about what you’ll actually pay monthly?

Zenkraft pricing is primarily based on a default plan, but custom quotes are available for more complex needs, making it important to understand their structure.

Plan	Price & Features
Default Plan	$299/company/month or $2,499/company/year • Core shipping & tracking • Returns functionalities • Salesforce native integration • Multi-carrier support
Enterprise/Custom	Custom pricing – contact sales • Tailored for complex needs • Higher usage volumes • Specialized integrations • Nonprofit discounts available

1. Value Assessment

Great pricing value here.

From my cost analysis, Zenkraft’s default plan offers robust shipping and tracking capabilities directly within Salesforce, providing significant value for businesses already invested in the platform. The annual billing option gives you a clear discount, and you avoid the complexities of per-user fees that often inflate costs.

This means your monthly costs stay predictable, allowing you to budget effectively for essential shipping operations without surprises.

2. Trial/Demo Options

Smart evaluation approach available.

Zenkraft offers a generous 30-day free trial, allowing you to fully test its Salesforce-native capabilities before committing. What I found valuable is how this trial period lets you validate integration with your existing CRM and ensure it meets your specific workflow needs.

This allows you to evaluate its impact on your operations and confirm the ROI before investing in the full pricing.

3. Plan Comparison

Choosing the right tier matters.

The Default Plan works well for many businesses needing core shipping and tracking, offering a straightforward solution. However, for larger enterprises or those with specific demands, the custom pricing options are essential to accommodate higher volumes or unique integration requirements.

This tiered approach helps you match Zenkraft pricing to your actual usage, ensuring you get the right solution for your business.

My Take: Zenkraft’s pricing offers a solid default plan for standard needs, while its custom options cater to larger enterprises, providing flexible value within the Salesforce ecosystem.

The overall Zenkraft pricing reflects clear value for Salesforce-centric shipping operations.

Zenkraft Reviews

What do real customers actually think?

This customer reviews section analyzes real user feedback, giving you balanced insights into what customers truly think about Zenkraft. I’ve incorporated common themes from Zenkraft reviews to set context.

1. Overall User Satisfaction

Users find it remarkably effective.

From my review analysis, Zenkraft generally garners high satisfaction, particularly for its impact on operational efficiency. What I found in user feedback is how users consistently report significant time savings, often citing a 50% reduction in time-to-ship, which clearly drives positive reviews.

This indicates you can expect tangible improvements in your shipping workflow.

2. Common Praise Points

Its Salesforce integration is a major win.

Users consistently praise Zenkraft’s native Salesforce integration, allowing seamless management directly from their CRM. Customer feedback reveals the real-time tracking capabilities are highly valued, leading to fewer “Where is my order?” inquiries and better customer service.

This means you can streamline operations without leaving your familiar Salesforce environment.

3. Frequent Complaints

Learning curve and initial complexity emerged.

While setup is generally easy, some reviews mention a “steep learning curve” due to the breadth of features and customization options. What stands out in user feedback is how organizations without dedicated IT resources might struggle with robust feature management during initial integration.

These concerns suggest allocating sufficient time for onboarding, or leveraging their 24/7 support.

The overall Zenkraft reviews paint a picture of a powerful solution that significantly streamlines shipping for Salesforce users.

Best Zenkraft Alternatives

Considering your shipping software options?

The best Zenkraft alternatives include several strong options, each better suited for different business situations and priorities, especially regarding Salesforce integration.

1. ShipStation

When your primary need is multi-channel e-commerce shipping?

ShipStation generally focuses on broader e-commerce businesses of all sizes, integrating with a wider array of selling channels beyond just Salesforce. From my competitive analysis, ShipStation offers flexible pricing for diverse e-commerce needs, making it a great alternative if you’re not solely reliant on Salesforce.

Choose ShipStation if your business primarily ships across various e-commerce platforms like Shopify or Etsy.

2. Stamps.com

Primarily use USPS and value simplicity?

Stamps.com is highly focused on cost-effectiveness and ease for USPS shipping, making it ideal for businesses with high volumes of USPS mail. What I found comparing options is that Stamps.com simplifies USPS postage printing, a focused alternative if deep CRM integration for multi-carrier is not essential.

Consider this alternative if your shipping volume is predominantly USPS and you don’t require extensive CRM integration.

3. Shippo

Seeking a highly customizable, API-first shipping solution?

Shippo offers a flexible API-first approach, making it highly adaptable for developers to integrate shipping functionalities into various platforms. Alternative-wise, Shippo provides real-time rates and multi-carrier API access, proving beneficial for fluctuating shipping volumes or custom applications.

Choose Shippo if you need a flexible shipping API for custom integrations or a broader range of carrier options.

4. EasyPost

Have development resources for custom shipping workflows?

Similar to Shippo, EasyPost is primarily an API-driven solution, offering extensive flexibility for custom integrations and complex shipping logic. From my competitive analysis, EasyPost offers extensive flexibility for custom integrations, especially for high-volume shippers leveraging their API effectively outside Salesforce.

You’d opt for EasyPost if you have in-house development and require an API-driven solution for custom workflows.

The best Zenkraft alternatives depend on your existing platform reliance and integration preferences more than just features.

Zenkraft Setup

Wondering about the Zenkraft setup process?

The Zenkraft review shows its implementation is generally straightforward, leveraging its native Salesforce integration. This section prepares you for what to expect during deployment.

1. Setup Complexity & Timeline

Is Zenkraft setup complicated? Not usually.

Zenkraft is designed for quick deployment as a Salesforce-native app. From my implementation analysis, initial setup is often described as easy, especially if you’re familiar with Salesforce. It involves installing the Multi-Carrier app and configuring carrier preferences.

You’ll primarily need to plan for initial data setup and integrating with your specific Salesforce environment.

2. Technical Requirements & Integration

Be ready for Salesforce-specific integration.

As a Salesforce-native application, your team will need an existing Salesforce instance; it integrates across various Salesforce Clouds. What I found about deployment is that it supports physical hardware like printers and scanners for pick and pack operations.

Prepare your IT resources for seamless cloud integration and any necessary hardware connections.

3. Training & Change Management

User adoption can require dedicated effort.

While initial setup is easy, the breadth of Zenkraft’s features and customization options can lead to a “steep learning curve” for new users. From my analysis, adequate training for end-users is beneficial to maximize the solution’s potential in daily operations.

Invest in focused training for your shipping and customer service teams to ensure they fully leverage Zenkraft’s capabilities.

4. Support & Success Factors

Expect robust vendor support during setup.

Zenkraft offers comprehensive support, including 24/7 access, email, phone, and chat. What I found about deployment is that their extensive support network is crucial for addressing any challenges or questions that arise during or after implementation.

Plan to utilize their support channels to troubleshoot issues and ensure a smooth, efficient implementation process.

The overall Zenkraft setup is often described as easy, but successful adoption requires good training for your team.

Bottom Line

Is Zenkraft the right shipping solution for your business?

This Zenkraft review distills my comprehensive analysis, offering a clear recommendation based on who benefits most and the software’s core strengths and limitations.

1. Who This Works Best For

Salesforce-centric businesses seeking shipping automation.

Zenkraft is ideal for companies heavily invested in the Salesforce ecosystem, especially those in retail, manufacturing, or logistics that handle significant shipping volumes. From my user analysis, businesses prioritizing unified data within Salesforce will find this solution indispensable for streamlining operations.

You’ll particularly succeed if your goal is to automate label generation, improve tracking visibility, and simplify returns directly within your CRM.

2. Overall Strengths

Native Salesforce integration truly stands out.

The software excels with its 100% native Salesforce integration, providing seamless automation of shipping, real-time tracking, and efficient returns management directly from your CRM. From my comprehensive analysis, this deep integration creates significant operational efficiencies by unifying customer and logistics data for a 360-degree view.

These strengths mean your team gains unparalleled control and visibility, leading to better customer experiences and reduced manual efforts.

3. Key Limitations

Salesforce dependency is a notable constraint.

Zenkraft’s primary limitation is its strong dependency on Salesforce, making it less suitable for businesses not using that platform as their primary CRM. Based on this review, the cost can be higher than general shipping solutions, which might be a consideration for smaller budgets or simpler shipping needs.

I’d say these limitations are manageable if your business is firmly committed to Salesforce, otherwise, you should explore alternatives.

4. Final Recommendation

Zenkraft earns a strong recommendation for a specific audience.

You should choose Zenkraft if your business is a mid-market to enterprise-level operation deeply embedded in the Salesforce ecosystem and you need comprehensive shipping solutions. From my analysis, your decision should align with your existing Salesforce investment and your desire for integrated, automated post-purchase experiences.

My confidence level is very high for Salesforce-heavy businesses seeking robust shipping and returns management.

This Zenkraft review confirms strong value for businesses leveraging Salesforce, while also guiding you on critical fit and investment considerations before making your choice.