Riverside
Riverside is a high-quality remote recording software that captures studio-grade video and audio locally from each participant to ensure professional results regardless of your internet connection strength.
Zoom Contact Center
Zoom Contact Center is an omnichannel cloud solution that unifies customer experience and internal collaboration by combining video, voice, chat, and SMS into a single, easy-to-use communication platform.
Quick Comparison
| Feature | Riverside | Zoom Contact Center |
|---|---|---|
| Website | riverside.fm | zoom.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $69/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 2011 |
| Headquarters | Tel Aviv, Israel | San Jose, USA |
Overview
Riverside
Riverside provides you with a virtual studio to record high-quality podcasts and video interviews from anywhere in the world. Instead of relying on your internet stability, the platform records each participant locally on their own device. This means you get crystal-clear 4K video and uncompressed 48kHz WAV audio for every guest, even if their connection drops or lags during the live session.
You can manage the entire production process within one browser-based dashboard, from inviting guests to downloading separate tracks for easy editing. The platform also includes AI-powered tools to help you generate transcripts and create short-form social media clips instantly. Whether you are a solo creator or part of a large media production team, you can produce professional-grade content without expensive studio hardware.
Zoom Contact Center
Zoom Contact Center brings your customer interactions and internal team collaboration into one unified workspace. You can manage voice calls, video chats, SMS, and web chat through a familiar interface, eliminating the need to toggle between different applications. This integration allows your agents to resolve issues faster by easily reaching out to back-office experts via Zoom Team Chat while staying on a customer call.
You can also leverage built-in AI tools to automate routine inquiries and provide agents with real-time assistance during complex conversations. Whether you are a small support team or a large enterprise operation, the platform scales to meet your volume. It helps you reduce wait times and improve customer satisfaction by routing inquiries to the right person based on skills and availability.
Overview
Riverside Features
- Local Recording Record high-quality audio and video locally on each participant's device to bypass internet connection issues and lag.
- Separate Tracks Download individual audio and video tracks for every guest so you have total control during the post-production process.
- AI Transcriptions Generate highly accurate transcripts in seconds to speed up your editing workflow and improve content accessibility.
- Magic Clips Use AI to identify the most engaging moments of your recording and turn them into vertical social media videos.
- Text-Based Editor Edit your video by simply deleting text in the transcript, making complex video cuts as easy as editing a document.
- Producer Mode Join the call to monitor and control the recording behind the scenes without appearing on the final video track.
- Live Streaming Broadcast your recording sessions live to platforms like YouTube, Facebook, and LinkedIn to engage with your audience in real-time.
- Mobile App Record studio-quality interviews on the go using native iOS and Android apps that sync directly with your online studio.
Zoom Contact Center Features
- Omnichannel Routing. Route customers to the best-qualified agent across voice, video, SMS, and web chat based on specific skill sets.
- Video-First Support. Elevate standard voice calls to high-definition video sessions to troubleshoot complex technical issues or provide personalized consultations.
- AI Expert Assist. Provide your agents with real-time suggestions and knowledge base articles automatically during live customer interactions to speed up resolutions.
- Visual Flow Designer. Create and manage complex customer journeys with a drag-and-drop interface that requires no coding or technical expertise.
- Workforce Engagement. Optimize your staffing levels and monitor agent performance with integrated scheduling tools and quality management dashboards.
- Real-Time Analytics. Monitor your contact center health with live dashboards that track wait times, abandonment rates, and agent productivity.
Pricing Comparison
Riverside Pricing
- Unlimited recording
- Individual audio/video tracks
- Up to 720p video quality
- 44.1 kHz audio quality
- 2 hours of separate tracks
- Watermark on exported files
- Everything in Free, plus:
- No watermarks on exports
- 5 hours of separate tracks/month
- Up to 4K video quality
- 48 kHz audio quality
- Live streaming to social media
Zoom Contact Center Pricing
- Voice, SMS, and Web Chat
- Visual Flow Designer
- Standard reporting
- Skills-based routing
- Zoom Team Chat integration
- Everything in Essentials, plus:
- Video-first engagements
- Inbound and outbound voice
- Real-time analytics
- Expanded channel support
Pros & Cons
Riverside
Pros
- Superior audio and video quality compared to standard calling apps
- Separate tracks make professional post-production much easier
- AI clip generator saves hours of manual social media editing
- Simple browser-based interface requires no guest software installation
Cons
- Requires significant upload bandwidth for high-resolution files
- Occasional browser compatibility issues with older versions
- Mobile app features are more limited than the desktop version
Zoom Contact Center
Pros
- Familiar interface reduces agent training time significantly
- Seamless transition between voice and video calls
- Strong integration with the existing Zoom ecosystem
- Easy-to-use drag-and-drop call flow builder
Cons
- Advanced AI features require higher-tier subscriptions
- Reporting customization can be limited for complex needs
- Requires stable high-speed internet for video quality