360dialog
360dialog provides a high-performance WhatsApp Business API solution that enables you to scale customer communication, automate messaging workflows, and integrate WhatsApp directly into your existing software stack.
Grasshopper
Grasshopper is a virtual phone system that adds a professional business line to your personal mobile device, allowing you to manage calls and texts through a dedicated mobile app.
Quick Comparison
| Feature | 360dialog | Grasshopper |
|---|---|---|
| Website | 360dialog.com | grasshopper.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $49/month | $14/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2003 |
| Headquarters | Berlin, Germany | Boston, USA |
Overview
360dialog
360dialog is a specialized messaging platform that gives you direct access to the WhatsApp Business API. Instead of using a basic app, you can connect WhatsApp to your CRM, helpdesk, or marketing tools to manage high-volume conversations. You can send automated notifications, provide real-time customer support, and launch marketing campaigns while maintaining official verified status.
The platform focuses on providing a stable, low-latency connection that handles millions of messages without technical friction. You can manage your phone numbers, templates, and compliance requirements through a centralized dashboard. It is designed for businesses that want to own their customer relationships on WhatsApp while using their preferred third-party software for the actual chat interface.
Grasshopper
Grasshopper provides you with a professional phone system that runs entirely on your existing personal devices. Instead of buying expensive hardware, you simply add a business line to your smartphone or desktop. This allows you to keep your personal and professional lives separate while maintaining a polished image for your clients through custom greetings and automated extensions.
You can manage your business communications from anywhere using the mobile or desktop apps. The platform handles everything from toll-free numbers and vanity lines to business texting and virtual faxing. It is specifically designed for solopreneurs and small teams who need to stay connected on the go without the complexity of a traditional office PBX system.
Overview
360dialog Features
- WhatsApp Business API Connect your business to the official WhatsApp API to send unlimited messages and reach customers globally.
- Message Templates Create and manage pre-approved message templates to initiate conversations and send automated notifications to your users.
- Partner Ecosystem Link your WhatsApp account to hundreds of CRM and helpdesk tools with simple, pre-built software integrations.
- Analytics Dashboard Monitor your messaging performance and track delivery rates through a clean, data-driven management interface.
- Green Badge Support Apply for official WhatsApp verification through the platform to build trust with a green checkmark.
- Sandbox Environment Test your messaging workflows and API integrations in a safe environment before going live with customers.
Grasshopper Features
- Business Texting. Send and receive professional text messages using your business number to stay responsive to your clients.
- Custom Greetings. Create a professional first impression by recording custom greetings that welcome your callers and direct them appropriately.
- Virtual Extensions. Set up multiple extensions for different departments or team members to route calls to the right person.
- Simultaneous Call Handling. Ensure your callers never hear a busy signal by routing multiple calls to different phones at once.
- Voicemail Transcription. Read your voicemail messages as text delivered straight to your email so you can stay updated discreetly.
- Instant Response. Automatically send a text message to new callers when you can't answer, so you never miss a lead.
Pricing Comparison
360dialog Pricing
- 1 WhatsApp Business Account
- Unlimited messaging throughput
- Official API access
- Standard email support
- Access to all integrations
- Everything in Standard, plus:
- Priority developer support
- Onboarding assistance
- Advanced account management
- Higher API rate limits
Grasshopper Pricing
- 1 phone number
- 1 extension
- Unlimited users
- Business texting
- Call forwarding
- Voicemail transcription
- Everything in True Solo, plus:
- 3 phone numbers
- Unlimited extensions
- Call transfers
- Custom greetings
- Mobile and desktop apps
Pros & Cons
360dialog
Pros
- Extremely stable API connection with high uptime
- Fastest approval process for WhatsApp Business accounts
- Competitive flat-rate pricing for high-volume senders
- Seamless integration with popular tools like HubSpot
Cons
- Requires third-party software for a chat interface
- Technical setup might be difficult for non-developers
- Support response times can vary on basic plans
Grasshopper
Pros
- Extremely easy to set up on existing personal phones
- Separates personal and business calls effectively
- Professional sounding automated greetings and menus
- Reliable mobile app for remote work flexibility
Cons
- Lacks advanced features like call recording
- International calling requires a pre-paid deposit
- Texting is limited to US and Canadian numbers