Acquire
Acquire is a unified customer engagement platform that combines live chat, cobrowse, and video calling to help your support and sales teams provide real-time assistance across multiple digital channels.
Backbase
Backbase provides an Engagement Banking Platform that helps financial institutions unify their customer journeys across all digital touchpoints and modernize their legacy banking systems with a customer-centric approach.
Quick Comparison
| Feature | Acquire | Backbase |
|---|---|---|
| Website | acquire.io | backbase.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2003 |
| Headquarters | San Francisco, USA | Amsterdam, Netherlands |
Overview
Acquire
Acquire is a comprehensive customer engagement platform designed to bridge the gap between your business and your customers. You can manage all your digital interactions—from live chat and email to social media and SMS—within a single, unified timeline. This allows your team to provide consistent support without jumping between different tools or losing track of customer history.
The platform stands out by offering advanced collaboration tools like secure cobrowsing and high-definition video chat directly in the browser. You can guide customers through complex processes or troubleshoot technical issues visually, which significantly reduces resolution times. Whether you are a mid-sized company or a large enterprise, Acquire helps you humanize digital experiences and build stronger relationships through personalized, real-time communication.
Backbase
Backbase helps you transform your financial institution into a digital-first bank by unifying all your customer journeys onto a single platform. Instead of struggling with fragmented legacy systems, you can manage retail, business, and wealth management services through one cohesive interface. This approach allows you to move away from product-siloed operations and focus entirely on the customer experience across web and mobile channels.
You can orchestrate every touchpoint in the customer lifecycle, from initial onboarding and daily banking to complex loan applications. The platform acts as an engagement layer that sits on top of your existing core banking systems, giving you the flexibility to innovate quickly without the risk of a complete core replacement. It is designed specifically for mid-to-large sized banks and credit unions looking to compete with digital-native challengers.
Overview
Acquire Features
- Secure Cobrowsing Interact with your customer's screen in real-time to guide them through complex forms or technical setups without any downloads.
- Unified Inbox Manage all your conversations from email, chat, and social media in one place to ensure no customer query goes unanswered.
- Video and Voice Calling Switch from a text chat to a high-definition video or voice call with one click to provide a more personal touch.
- AI Chatbots Deploy intelligent bots to handle routine questions and qualify leads 24/7 so your human agents can focus on complex tasks.
- Live Chat Engage your website visitors instantly with a customizable chat widget that matches your brand's look and feel perfectly.
- Shared Screen Share your own screen with customers to present products or conduct live demonstrations directly within the browser window.
Backbase Features
- Unified Engagement Layer. Connect all your banking services into one single platform to provide a consistent experience across web and mobile apps.
- Digital Onboarding. Create frictionless account opening processes that allow your customers to sign up and verify their identity in minutes.
- Banking-as-a-Service. Deploy pre-built functional components for retail and business banking to accelerate your time-to-market for new digital features.
- Journey Orchestration. Design and manage complex customer workflows visually to ensure every interaction feels personalized and relevant to your users.
- Employee Interface. Empower your staff with a 360-degree view of customer data so they can provide better support and relevant product offers.
- Cloud-Native Deployment. Scale your operations reliably using modern cloud infrastructure that supports high-volume transactions and ensures constant availability.
Pricing Comparison
Acquire Pricing
Backbase Pricing
Pros & Cons
Acquire
Pros
- Powerful cobrowsing capabilities for technical support
- Consolidates multiple communication channels effectively
- Clean and modern user interface for agents
- Strong video quality for browser-based calling
Cons
- Higher price point compared to basic chat tools
- Initial setup and configuration can be complex
- Mobile app features are more limited than desktop
Backbase
Pros
- Highly flexible architecture supports complex banking requirements
- Significantly improves the end-user digital experience
- Strong library of pre-built widgets accelerates development
- Excellent documentation for developers and implementation partners
- Effective at modernizing legacy systems without replacement
Cons
- Implementation requires significant technical expertise and time
- High total cost of ownership for smaller institutions
- Frequent updates can require dedicated maintenance resources