Acquire Reviews, Pricing, Features & Alternatives in 2026
Acquire is a unified customer engagement platform that combines live chat, cobrowse, and video calling to help your support and sales teams provide real-time assistance across multiple digital channels.
Acquire is a comprehensive customer engagement platform designed to bridge the gap between your business and your customers. You can manage all your digital interactions—from live chat and email to social media and SMS—within a single, unified timeline. This allows your team to provide consistent support without jumping between different tools or losing track of customer history.
The platform stands out by offering advanced collaboration tools like secure cobrowsing and high-definition video chat directly in the browser. You can guide customers through complex processes or troubleshoot technical issues visually, which significantly reduces resolution times. Whether you are a mid-sized company or a large enterprise, Acquire helps you humanize digital experiences and build stronger relationships through personalized, real-time communication.
Screenshots & Interface
Key Features
Stop losing customers to slow response times and disconnected tools. Acquire provides a suite of interactive features that let you engage with your website visitors exactly when and how they need help.
Secure Cobrowsing
Interact with your customer's screen in real-time to guide them through complex forms or technical setups without any downloads.
Unified Inbox
Manage all your conversations from email, chat, and social media in one place to ensure no customer query goes unanswered.
Video and Voice Calling
Switch from a text chat to a high-definition video or voice call with one click to provide a more personal touch.
AI Chatbots
Deploy intelligent bots to handle routine questions and qualify leads 24/7 so your human agents can focus on complex tasks.
Live Chat
Engage your website visitors instantly with a customizable chat widget that matches your brand's look and feel perfectly.
Shared Screen
Share your own screen with customers to present products or conduct live demonstrations directly within the browser window.
Integrations
Salesforce
Zendesk
Slack
HubSpot
Shopify
Microsoft Dynamics 365
Google Analytics
Facebook Messenger
WhatsApp
Microsoft Teams
Pricing Plans
Acquire typically uses a custom pricing model tailored to your specific volume and feature requirements. While they do not list a standard free plan, you can request a personalized demo to see the platform in action. You will need to contact their sales team to get a quote based on your team size and the specific engagement modules you need.
Pros & Cons
Based on user feedback from platforms like G2 and Capterra, here is what you should consider before integrating Acquire into your support workflow:
Pros
Powerful cobrowsing capabilities for technical support
Consolidates multiple communication channels effectively
Clean and modern user interface for agents
Strong video quality for browser-based calling
Cons
Higher price point compared to basic chat tools
Initial setup and configuration can be complex
Mobile app features are more limited than desktop
Who Should Use Acquire?
Best for mid-market and enterprise companies in finance, healthcare, or retail that need secure, high-touch visual engagement tools for complex customer support.
Best for Company Sizes
mid-market
enterprise
Popular Industries
finance
healthcare
retail
Our Verdict
Acquire is a top-tier choice if your business relies on high-touch customer service and needs more than just a basic chat box. The cobrowsing and video features are particularly strong, making it ideal for industries where you need to guide customers through sensitive or technical processes visually.
While the lack of transparent public pricing and the potential learning curve might be hurdles for smaller teams, the platform's ability to unify channels is a major efficiency gain for larger organizations. You should consider this if you want to consolidate your tech stack and provide a premium, personalized support experience.
Ready to Try Acquire?
Start your 0-day free trial today—no credit card required. See why over 0 teams trust Acquire