Acquire
Acquire is a unified customer engagement platform that combines live chat, cobrowse, and video calling to help your support and sales teams provide real-time assistance across multiple digital channels.
Hesk
Hesk is a lightweight help desk software that allows you to manage customer support tickets, organize inquiries, and build a self-service knowledge base to reduce your support volume.
Quick Comparison
| Feature | Acquire | Hesk |
|---|---|---|
| Website | acquire.io | hesk.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2005 |
| Headquarters | San Francisco, USA | Ljubljana, Slovenia |
Overview
Acquire
Acquire is a comprehensive customer engagement platform designed to bridge the gap between your business and your customers. You can manage all your digital interactions—from live chat and email to social media and SMS—within a single, unified timeline. This allows your team to provide consistent support without jumping between different tools or losing track of customer history.
The platform stands out by offering advanced collaboration tools like secure cobrowsing and high-definition video chat directly in the browser. You can guide customers through complex processes or troubleshoot technical issues visually, which significantly reduces resolution times. Whether you are a mid-sized company or a large enterprise, Acquire helps you humanize digital experiences and build stronger relationships through personalized, real-time communication.
Hesk
Hesk is a streamlined help desk solution designed to help you manage customer support without the complexity of enterprise tools. You can track, organize, and resolve tickets efficiently through a clean interface that prioritizes speed. By setting up a customized knowledge base, you empower your customers to find answers themselves, which significantly cuts down the number of repetitive support requests your team receives daily.
The software is particularly flexible, offering both a free self-hosted version for complete control and a managed cloud-based service for instant setup. Whether you are a small business owner or an IT manager, you can customize fields, categories, and workflows to match your specific support process. It focuses on the essential features you need to keep customers happy without overwhelming your staff with unnecessary bells and whistles.
Overview
Acquire Features
- Secure Cobrowsing Interact with your customer's screen in real-time to guide them through complex forms or technical setups without any downloads.
- Unified Inbox Manage all your conversations from email, chat, and social media in one place to ensure no customer query goes unanswered.
- Video and Voice Calling Switch from a text chat to a high-definition video or voice call with one click to provide a more personal touch.
- AI Chatbots Deploy intelligent bots to handle routine questions and qualify leads 24/7 so your human agents can focus on complex tasks.
- Live Chat Engage your website visitors instantly with a customizable chat widget that matches your brand's look and feel perfectly.
- Shared Screen Share your own screen with customers to present products or conduct live demonstrations directly within the browser window.
Hesk Features
- Ticket Management. Organize incoming requests into categories, assign urgency levels, and track every conversation from start to finish in one place.
- Integrated Knowledge Base. Create articles and FAQs so your customers can solve common problems instantly without needing to open a support ticket.
- Canned Responses. Save time by creating pre-written replies for common questions, allowing you to respond to customers with just two clicks.
- Custom Data Fields. Tailor your submission forms by adding custom fields to collect the exact information you need from your users.
- Email-to-Ticket Pipe. Convert incoming customer emails directly into support tickets automatically so you never miss a message from your inbox.
- Staff Collaboration. Assign tickets to specific team members and use internal notes to collaborate on complex issues behind the scenes.
Pricing Comparison
Acquire Pricing
Hesk Pricing
- Unlimited tickets and users
- Knowledge base included
- Community support access
- Full source code access
- Requires your own web server
- Everything in Free, plus:
- Fully managed cloud hosting
- Daily automated backups
- Free technical support
- Automatic software updates
- SSL certificate included
Pros & Cons
Acquire
Pros
- Powerful cobrowsing capabilities for technical support
- Consolidates multiple communication channels effectively
- Clean and modern user interface for agents
- Strong video quality for browser-based calling
Cons
- Higher price point compared to basic chat tools
- Initial setup and configuration can be complex
- Mobile app features are more limited than desktop
Hesk
Pros
- Extremely lightweight and fast performance
- Free version offers unlimited tickets and staff
- Simple setup process for non-technical users
- Knowledge base helps reduce support ticket volume
Cons
- Interface feels dated compared to modern SaaS
- Limited advanced automation and reporting features
- Self-hosted version requires manual maintenance