Acquire
Acquire is a unified customer engagement platform that combines live chat, cobrowse, and video calling to help your support and sales teams provide real-time assistance across multiple digital channels.
Airship
Airship is a customer engagement platform that helps you deliver personalized messages, push notifications, and in-app experiences across mobile apps, SMS, and email to increase user retention and loyalty.
Quick Comparison
| Feature | Acquire | Airship |
|---|---|---|
| Website | acquire.io | airship.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2009 |
| Headquarters | San Francisco, USA | Portland, USA |
Overview
Acquire
Acquire is a comprehensive customer engagement platform designed to bridge the gap between your business and your customers. You can manage all your digital interactions—from live chat and email to social media and SMS—within a single, unified timeline. This allows your team to provide consistent support without jumping between different tools or losing track of customer history.
The platform stands out by offering advanced collaboration tools like secure cobrowsing and high-definition video chat directly in the browser. You can guide customers through complex processes or troubleshoot technical issues visually, which significantly reduces resolution times. Whether you are a mid-sized company or a large enterprise, Acquire helps you humanize digital experiences and build stronger relationships through personalized, real-time communication.
Airship
Airship helps you master the mobile app experience by connecting you with your customers through deeply personalized messaging. You can coordinate push notifications, in-app messages, SMS, and email from a single interface to ensure your audience receives the right information at the perfect moment. The platform focuses on the entire customer lifecycle, helping you move users from initial download to long-term brand advocacy.
You can use sophisticated segmentation and real-time data to trigger messages based on specific user behaviors or locations. Whether you are managing a high-growth startup or a global enterprise, the platform provides the tools to optimize your mobile strategy through A/B testing and detailed journey analytics. It solves the common problem of fragmented communication by unifying your mobile and digital touchpoints into one cohesive strategy.
Overview
Acquire Features
- Secure Cobrowsing Interact with your customer's screen in real-time to guide them through complex forms or technical setups without any downloads.
- Unified Inbox Manage all your conversations from email, chat, and social media in one place to ensure no customer query goes unanswered.
- Video and Voice Calling Switch from a text chat to a high-definition video or voice call with one click to provide a more personal touch.
- AI Chatbots Deploy intelligent bots to handle routine questions and qualify leads 24/7 so your human agents can focus on complex tasks.
- Live Chat Engage your website visitors instantly with a customizable chat widget that matches your brand's look and feel perfectly.
- Shared Screen Share your own screen with customers to present products or conduct live demonstrations directly within the browser window.
Airship Features
- Mobile Push Notifications. Send instant updates and personalized alerts directly to your users' lock screens to drive immediate app re-engagement.
- In-App Experiences. Create beautiful walkthroughs, surveys, and promotional modals without writing code to guide your users through new features.
- Message Center. Deliver persistent, rich content to a dedicated inbox within your app so users can find important updates later.
- Customer Journeys. Map out automated communication sequences that trigger based on user actions to keep your audience moving forward.
- SMS & Email Integration. Reach customers outside of your app by coordinating text messages and emails within the same unified campaign workflow.
- Real-Time Segmentation. Group your audience based on their live behavior and preferences to ensure every message feels relevant and personal.
- Mobile Wallet. Deliver digital coupons, loyalty cards, and boarding passes directly to Apple Wallet or Google Pay for easy access.
- A/B Testing. Experiment with different message copy, timing, and formats to discover what truly resonates with your specific audience.
Pricing Comparison
Acquire Pricing
Airship Pricing
Pros & Cons
Acquire
Pros
- Powerful cobrowsing capabilities for technical support
- Consolidates multiple communication channels effectively
- Clean and modern user interface for agents
- Strong video quality for browser-based calling
Cons
- Higher price point compared to basic chat tools
- Initial setup and configuration can be complex
- Mobile app features are more limited than desktop
Airship
Pros
- Reliable delivery of high-volume push notifications
- Sophisticated journey orchestration for complex workflows
- Deep integration capabilities with existing data stacks
- Excellent support for mobile wallet and loyalty passes
Cons
- Significant learning curve for non-technical users
- Pricing can be high for smaller companies
- Analytics interface can feel complex to navigate