Acquire
Acquire is a unified customer engagement platform that combines live chat, cobrowse, and video calling to help your support and sales teams provide real-time assistance across multiple digital channels.
Bloom Intelligence
Bloom Intelligence is an AI-powered guest intelligence and marketing platform designed for restaurants and retail businesses to track customer behavior, automate marketing, and increase guest lifetime value.
Quick Comparison
| Feature | Acquire | Bloom Intelligence |
|---|---|---|
| Website | acquire.io | bloomintelligence.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2006 |
| Headquarters | San Francisco, USA | St. Petersburg, USA |
Overview
Acquire
Acquire is a comprehensive customer engagement platform designed to bridge the gap between your business and your customers. You can manage all your digital interactions—from live chat and email to social media and SMS—within a single, unified timeline. This allows your team to provide consistent support without jumping between different tools or losing track of customer history.
The platform stands out by offering advanced collaboration tools like secure cobrowsing and high-definition video chat directly in the browser. You can guide customers through complex processes or troubleshoot technical issues visually, which significantly reduces resolution times. Whether you are a mid-sized company or a large enterprise, Acquire helps you humanize digital experiences and build stronger relationships through personalized, real-time communication.
Bloom Intelligence
Bloom Intelligence helps you understand exactly who your customers are and how they behave when they visit your physical locations. By leveraging your existing guest WiFi, the platform captures real-time data on foot traffic, dwell times, and visit frequency without requiring your guests to download an app. You can finally see the invisible patterns in your brick-and-mortar business, allowing you to make data-driven decisions rather than relying on guesswork.
You can use these insights to trigger automated marketing campaigns that bring customers back through your doors. Whether it is sending a 'we miss you' email to a guest who hasn't visited in thirty days or requesting a review immediately after a positive experience, the platform handles the heavy lifting. It is designed specifically for multi-unit restaurant groups and retail brands looking to unify their online and offline customer data into one actionable profile.
Overview
Acquire Features
- Secure Cobrowsing Interact with your customer's screen in real-time to guide them through complex forms or technical setups without any downloads.
- Unified Inbox Manage all your conversations from email, chat, and social media in one place to ensure no customer query goes unanswered.
- Video and Voice Calling Switch from a text chat to a high-definition video or voice call with one click to provide a more personal touch.
- AI Chatbots Deploy intelligent bots to handle routine questions and qualify leads 24/7 so your human agents can focus on complex tasks.
- Live Chat Engage your website visitors instantly with a customizable chat widget that matches your brand's look and feel perfectly.
- Shared Screen Share your own screen with customers to present products or conduct live demonstrations directly within the browser window.
Bloom Intelligence Features
- Presence Analytics. Track guest foot traffic, dwell times, and conversion rates in real-time using passive WiFi signals from their mobile devices.
- Automated Marketing. Set up personalized email and SMS campaigns that trigger automatically based on specific guest behaviors and visit patterns.
- Guest Profile CRM. Build a clean database of verified guest profiles that combine contact information with actual physical visit history.
- Reputation Management. Monitor your online ratings and automate internal feedback loops to resolve guest issues before they reach social media.
- Social WiFi Login. Capture guest emails and social data easily by allowing them to log into your WiFi using their favorite social accounts.
- At-Risk Guest Alerts. Identify guests who have stopped visiting and automatically send them incentives to return before you lose them to competitors.
- Attribution Tracking. Measure the actual ROI of your marketing by tracking exactly when a guest returns to your store after receiving a promotion.
- Survey Automation. Send automated surveys to guests after they leave your location to gather actionable insights about their recent experience.
Pricing Comparison
Acquire Pricing
Bloom Intelligence Pricing
Pros & Cons
Acquire
Pros
- Powerful cobrowsing capabilities for technical support
- Consolidates multiple communication channels effectively
- Clean and modern user interface for agents
- Strong video quality for browser-based calling
Cons
- Higher price point compared to basic chat tools
- Initial setup and configuration can be complex
- Mobile app features are more limited than desktop
Bloom Intelligence
Pros
- Passive data collection requires no manual entry
- Accurately tracks physical attribution for digital ads
- Automated 'save-at-risk' campaigns improve guest retention
- Easy integration with existing WiFi hardware
Cons
- Requires specific WiFi hardware for full functionality
- Initial setup may require technical assistance
- Pricing is not transparent for small operators