CallTrackingMetrics
CallTrackingMetrics is a comprehensive conversation intelligence platform that combines call tracking with contact center automation to help you attribute conversions and manage customer interactions across multiple communication channels.
WhatConverts
WhatConverts is a lead tracking software that captures marketing data from calls, forms, and chats to show you exactly which marketing channels drive your most valuable leads.
Quick Comparison
| Feature | CallTrackingMetrics | WhatConverts |
|---|---|---|
| Website | calltrackingmetrics.com | whatconverts.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $39/month | $30/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2014 |
| Headquarters | Severna Park, USA | Charlotte, USA |
Overview
CallTrackingMetrics
CallTrackingMetrics helps you bridge the gap between your marketing efforts and real-world conversations. You can identify exactly which ads, campaigns, or keywords triggered a phone call, text, or chat, allowing you to optimize your marketing spend based on actual ROI. It goes beyond simple attribution by providing a full-featured softphone and contact center tools to manage those incoming leads effectively.
You can automate your entire lead flow with smart routing, interactive voice response (IVR), and AI-powered transcriptions that score your calls automatically. Whether you are a small agency managing multiple clients or a large enterprise with a high-volume contact center, the platform provides the visibility you need to improve agent performance and increase conversion rates through detailed conversation analytics.
WhatConverts
WhatConverts gives you a complete picture of your marketing performance by tracking every lead back to its original source. Instead of just looking at clicks or sessions, you can see the actual phone calls, form submissions, and chat sessions generated by your campaigns. This allows you to stop guessing which ads work and start investing your budget into the channels that deliver real revenue.
You can manage all your leads in a single dashboard, qualify them instantly, and see the exact keyword or landing page that triggered the conversion. Whether you are an agency managing multiple clients or a business owner looking to scale, the platform provides the data you need to prove marketing ROI and optimize your sales funnel with confidence.
Overview
CallTrackingMetrics Features
- Dynamic Number Insertion Swap phone numbers on your website automatically to track exactly which keyword or campaign drove each individual visitor to call.
- AI Conversation Analytics Transcribe calls automatically and use AI to identify key phrases, sentiment, and conversion signals without listening to every recording.
- Smart Call Routing Route callers to the right agent based on their location, previous interactions, or the specific ad they clicked.
- Omnichannel Queues Manage calls, texts, and live chats in a single unified interface so your team never misses a customer message.
- Form-to-Call Automation Trigger an instant outbound call to your team the moment a lead submits a web form to decrease response time.
- Real-time Reporting Build custom dashboards to visualize your call volume, wait times, and marketing attribution data in real-time.
WhatConverts Features
- Dynamic Call Tracking. Assign unique phone numbers to different marketing sources so you know exactly which ads trigger every incoming call.
- Form Submission Capture. Capture every detail from your website forms automatically and link them to the specific marketing journey of the user.
- Lead Management Dashboard. View, filter, and manage all your leads in one central location to stay organized and respond to prospects faster.
- Multi-Touch Attribution. Track the entire customer journey across multiple visits to understand how different touchpoints contribute to a final conversion.
- Call Recording and Playback. Listen to recordings of your incoming calls to qualify leads and coach your team on improving sales conversations.
- Automated ROI Reporting. Generate professional reports that show your cost-per-lead and conversion rates across all your active marketing channels.
Pricing Comparison
CallTrackingMetrics Pricing
- Dynamic Number Insertion
- Standard call tracking
- Google Ads & Analytics integration
- Call recording
- Real-time reporting
- Email support
- Everything in Essentials, plus:
- Full contact center features
- Interactive Voice Response (IVR)
- Smart routing rules
- Live chat and SMS
- Queue management
WhatConverts Pricing
- Track calls, forms, and chats
- Standard reporting
- Unlimited users
- Spam prevention tools
- Email support
- Everything in Plus, plus:
- Multi-touch attribution
- Custom lead scoring
- Salesforce integration
- Priority support
Pros & Cons
CallTrackingMetrics
Pros
- Extremely granular attribution data for marketing campaigns
- Seamless integration with Google Ads and Salesforce
- Highly customizable call routing and IVR options
- Reliable call quality and recording clarity
- Excellent support for multi-client agency management
Cons
- Complex interface has a steep learning curve
- Usage-based fees can make monthly billing unpredictable
- Initial technical setup requires significant time investment
WhatConverts
Pros
- Captures lead data from calls and forms reliably
- Intuitive dashboard makes lead qualification very simple
- Excellent customer support team responds quickly
- Integrates smoothly with Google Ads and Analytics
Cons
- Interface can feel slightly dated to some
- Initial setup of tracking scripts takes time
- Advanced reporting has a slight learning curve