ConnectWise PSA
ConnectWise PSA is a professional services automation software that centralizes your business operations, including ticketing, billing, and project management, to help managed service providers drive efficiency and profitability.
RemotePC
RemotePC provides secure remote access solutions that allow you to manage your computers and files from any device with an internet connection at any time.
Quick Comparison
| Feature | ConnectWise PSA | RemotePC |
|---|---|---|
| Website | connectwise.com | remotepc.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $3.29/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1982 | 2007 |
| Headquarters | Tampa, USA | Calabasas, USA |
Overview
ConnectWise PSA
ConnectWise PSA (formerly Manage) gives you a single source of truth for your entire IT services operation. You can eliminate silos by connecting your help desk, sales pipeline, and project management into one unified platform. This allows you to track every billable hour accurately and ensure nothing slips through the cracks during the client lifecycle.
You can automate complex billing cycles and procurement processes, reducing the time your team spends on manual administrative tasks. The platform is designed specifically for managed service providers (MSPs) and internal IT departments who need to scale their operations while maintaining high service standards. By centralizing your data, you gain the visibility needed to make informed decisions about resource allocation and business growth.
RemotePC
RemotePC gives you the freedom to access your office or home computer from any location. You can manage files, run applications, and troubleshoot technical issues as if you were sitting right in front of the machine. It works across Windows, Mac, Linux, and mobile devices, ensuring you stay productive whether you are traveling or working from home.
The platform focuses on high-performance access with features like 4K resolution support and drag-and-drop file transfers. It is designed to scale from individual power users to large enterprises requiring centralized management for hundreds of endpoints. You can easily invite associates to collaborate on your computer or provide remote support to clients without complex hardware setups.
Overview
ConnectWise PSA Features
- Ticketing & Help Desk Manage all incoming service requests in one place to ensure your team meets every SLA and client expectation.
- Automated Billing Capture every billable minute automatically and generate accurate invoices for your clients without manual data entry.
- Project Management Keep your complex IT projects on track and under budget with integrated time tracking and milestone monitoring.
- Sales & Opportunity Tracking Manage your entire sales funnel from initial lead to final contract within the same system your technicians use.
- Procurement Management Track your inventory and manage vendor purchases directly to ensure you always have the right parts for client jobs.
- Time & Expense Tracking Submit and approve time entries and expenses on the go to maintain real-time visibility into project costs.
RemotePC Features
- Always-on Access. Configure your computers for remote access at any time so you can log in even when nobody is there.
- File Transfer. Move files and folders between your local and remote computers with simple drag-and-drop actions during your session.
- Remote Printing. Print documents and images located on your remote computer using a printer connected to your local machine.
- Multi-to-Multi Monitor. View multiple screens of a remote computer on your local monitors simultaneously or in a single window.
- Video Conferencing. Collaborate with your team using built-in video and audio tools to discuss projects while sharing your screen.
- Whiteboard. Draw on the remote screen during a session to highlight specific areas or provide clear instructions to others.
Pricing Comparison
ConnectWise PSA Pricing
RemotePC Pricing
- Access for 1 user
- Access to 2 computers
- Anywhere access via web
- File transfer and remote printing
- Secure with AES-256 encryption
- Everything in Consumer, plus:
- Access to 10 computers
- Unlimited user licenses
- Deployment via MSI
- User management tools
Pros & Cons
ConnectWise PSA
Pros
- Deeply integrated ecosystem for managed service providers
- Highly customizable workflows to match your specific processes
- Extensive reporting capabilities for business intelligence
- Robust community and large marketplace of integrations
Cons
- Significant learning curve for new administrative users
- Initial setup and configuration can be time-consuming
- Interface can feel cluttered due to high feature density
RemotePC
Pros
- Affordable pricing compared to major competitors
- Easy setup process for remote endpoints
- High-quality video performance with 4K support
- Works well on low-bandwidth connections
- Comprehensive web-based access without software installation
Cons
- Occasional lag during high-resolution file transfers
- Customer support response times can vary
- Interface feels slightly dated compared to rivals