Convin
Convin is an AI-driven conversation intelligence platform that records, transcribes, and analyzes sales calls to uncover actionable insights, improve agent performance, and increase overall revenue for your business.
Fireflies.ai
Fireflies is an AI voice assistant that automatically records, transcribes, and analyzes your online meetings to help you capture every detail without taking manual notes during your calls.
Quick Comparison
| Feature | Convin | Fireflies.ai |
|---|---|---|
| Website | convin.ai | fireflies.ai |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 0 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2020 | 2016 |
| Headquarters | Bengaluru, India | San Francisco, USA |
Overview
Convin
Convin helps you transform every customer interaction into a learning opportunity for your sales and support teams. By automatically recording and transcribing calls, meetings, and chats, the platform uses artificial intelligence to identify winning patterns, track script compliance, and highlight areas where your agents need coaching. You can stop guessing why deals stall and start using data-driven insights to replicate your top performers' success across the entire organization.
The platform integrates directly with your existing dialers and CRM systems to provide a centralized view of all customer conversations. You can search through transcripts for specific keywords, receive automated call summaries, and use AI-driven scoring to evaluate performance without listening to hours of audio. It is designed primarily for mid-market and enterprise sales teams, contact centers, and customer success departments looking to scale their quality assurance and coaching efforts efficiently.
Fireflies.ai
Fireflies.ai is an AI-powered meeting assistant that joins your video conferences to record, transcribe, and search your voice conversations. Instead of scribbling notes, you can focus on the discussion while the AI generates accurate transcripts in minutes. It works across major platforms like Zoom, Google Meet, and Microsoft Teams, ensuring you never miss a follow-up item or a key decision made during a session.
You can quickly review hour-long meetings using the Smart Search feature, which lets you filter by keywords, action items, and questions. The platform also provides sentiment analysis and speaker tracking to give you deeper insights into team dynamics and customer feedback. Whether you are a recruiter tracking interviews or a sales rep documenting client needs, it centralizes your voice data into a searchable knowledge base for your entire organization.
Overview
Convin Features
- Automated Transcription Convert every voice and video call into accurate text transcripts so you can quickly search for key moments and insights.
- AI Call Scoring Evaluate agent performance automatically based on custom parameters like empathy, script adherence, and objection handling to save time on manual audits.
- Deal Intelligence Identify risks in your sales pipeline by tracking customer sentiment and competitor mentions across all your active conversations.
- Automated Coaching Deliver personalized feedback to your agents at scale by highlighting specific call segments that require improvement or praise.
- Keyword Tracking Monitor the usage of specific phrases or product features to see how your market reacts to new messaging in real-time.
- Meeting Summaries Get concise, AI-generated summaries of every meeting sent directly to your CRM so you never miss a follow-up item.
Fireflies.ai Features
- Automated Recording. Invite the AI assistant to your calendar meetings to automatically record video and audio without manual intervention.
- Smart Search. Review hour-long meetings in seconds by searching for specific keywords, themes, and action items across your entire history.
- AI Super Summaries. Get concise, automated meeting notes that capture the most important takeaways and next steps for every conversation.
- Conversation Intelligence. Track speaker talk time, sentiment, and custom keywords to identify trends and improve your team's communication performance.
- Topic Tracker. Create custom alerts for specific topics so you can instantly find every mention of pricing, competitors, or objections.
- Soundbites. Turn key moments from your meetings into short, shareable audio clips to keep your teammates aligned and informed.
Pricing Comparison
Convin Pricing
Fireflies.ai Pricing
- Unlimited transcription
- 800 minutes of storage per seat
- Record Zoom, Google Meet, Teams
- Search within meetings
- Playback speeds (1x, 1.25x, etc.)
- Basic summaries
- Everything in Free, plus:
- 8,000 minutes of storage per seat
- Unlimited AI Super Summaries
- AI Apps and prompts
- Download transcripts and recordings
- Custom topic tracking
Pros & Cons
Convin
Pros
- Significantly reduces time spent on manual call monitoring
- Accurate transcription even with diverse accents and dialects
- Seamless integration with popular CRM and dialer tools
- Actionable insights that directly improve sales conversion rates
Cons
- Initial setup requires time to define custom scoring
- Pricing is not transparent for small teams
- Advanced reporting features have a slight learning curve
Fireflies.ai
Pros
- Highly accurate transcription across multiple languages
- Seamless integration with popular calendar and video tools
- Powerful search functionality saves hours of review time
- Generous storage limits on paid tiers
Cons
- Occasional difficulty distinguishing between similar voices
- AI summaries sometimes require manual editing for nuance
- Bot presence in meetings can surprise uninitiated guests