Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
Bria
Bria is a flexible softphone application that enables you to manage high-quality voice, video, and team messaging across multiple devices using your existing VoIP service provider.
Quick Comparison
| Feature | Aircall | Bria |
|---|---|---|
| Website | aircall.io | counterpath.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $2.95/month |
| FREE Trial | ✓ 7 days free trial | ✓ 21 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2002 |
| Headquarters | Paris, France | Vancouver, Canada |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
Bria
Bria is a versatile softphone solution that transforms your desktop or mobile device into a powerful communication hub. Instead of being tied to a physical desk phone, you can take your business extensions anywhere while maintaining professional voice and video quality. It works by overlaying your existing VoIP service, giving you a modern interface for calls, presence, and team messaging without requiring you to switch providers.
You can easily manage multiple accounts and synchronize your contacts across all your devices for a consistent experience. Whether you are a solo professional needing a reliable mobile dialer or a large enterprise looking to deploy softphones to hundreds of remote employees, Bria provides the tools to stay connected. It solves the problem of fragmented communication by consolidating your calling and messaging into one intuitive application.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
Bria Features
- HD Voice and Video. Experience crystal-clear audio and high-definition video calls that make your remote meetings feel like face-to-face conversations.
- Multi-Device Sync. Log in on your desktop, tablet, or smartphone and keep your contacts and call history perfectly synchronized across every screen.
- Team Messaging. Send instant messages to your colleagues and create group chats to keep projects moving without leaving the app.
- Presence Indicators. See at a glance who is available, busy, or away so you know the best time to reach out to your team.
- Advanced Call Handling. Manage your calls professionally with easy-to-use transfer, hold, and three-way calling features directly from your screen.
- Push Notifications. Receive incoming call alerts even when the app is closed, ensuring you stay reachable while saving your device battery life.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
Bria Pricing
- Up to 3 devices
- 5 VoIP accounts
- HD voice and video
- Call transfer and recording
- Auto-answer and DND
- Contact management
- Everything in Solo, plus:
- Unlimited team messaging
- Team presence status
- Screen sharing
- Centralized admin dashboard
- Active Directory integration
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
Bria
Pros
- Exceptional audio quality even on low-bandwidth connections
- Very easy to set up with most major VoIP providers
- Reliable push notifications ensure you never miss calls
- Clean and intuitive interface across all platforms
Cons
- Mobile app can consume significant battery during active use
- Occasional sync delays between desktop and mobile versions
- Advanced configuration may require some technical VoIP knowledge