Dialpad
Dialpad is an AI-powered communication platform that unifies business phone systems, video conferencing, and contact center solutions into a single workspace to streamline your team collaboration.
GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business phone systems, video conferencing, and text messaging into a single cloud-based platform to streamline your team collaboration.
Quick Comparison
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Website | dialpad.com | gotoconnect.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $15/month | $27/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2003 |
| Headquarters | San Ramon, USA | Boston, USA |
Overview
Dialpad
Dialpad is a unified communications platform that brings your phone calls, video meetings, and team messages into one workspace. Built with proprietary artificial intelligence, it automatically transcribes your conversations in real-time and tracks action items so you can focus on the person you are talking to rather than taking notes.
You can manage your entire business communication system from a single app that works across your laptop, desk phone, or mobile device. Whether you are running a small business or a global contact center, the platform helps you stay connected with customers and colleagues through reliable cloud-based calling and smart automated workflows.
GoTo Connect
GoTo Connect provides you with a unified communication system that replaces fragmented tools with one simple interface. You can manage your business phone calls, host high-definition video meetings, and send professional text messages from your computer or mobile device. It eliminates the need for expensive hardware and complex on-site maintenance by moving your entire phone system to the cloud.
You can easily set up custom call routing, automated attendants, and shared team lines to ensure you never miss a customer inquiry. The platform scales effortlessly as your business grows, making it a reliable choice for small offices and distributed enterprises alike. By centralizing your communications, you reduce administrative overhead and give your team the flexibility to work from anywhere with an internet connection.
Overview
Dialpad Features
- AI Recaps Get automated summaries and searchable transcripts for every call and meeting so you never miss a detail.
- Real-time Coaching Receive live suggestions and sentiment analysis during customer calls to help you handle difficult questions effectively.
- Unified Messaging Send team messages, SMS, and MMS directly from your business number to keep all threads in one place.
- Video Meetings Launch high-definition video conferences from your browser or app without requiring guests to download software.
- Global Calling Make and receive crystal-clear business calls from any device using your professional number from anywhere in the world.
- Visual Voicemail Read your voicemail transcripts instantly in the app or via email so you can respond without listening to audio.
GoTo Connect Features
- Cloud Phone System. Make and receive crystal-clear business calls from any device using your professional business number.
- Visual Dial Plan Editor. Map out your call routing with a simple drag-and-drop interface to ensure callers reach the right person.
- Video Conferencing. Launch instant HD video meetings with up to 250 participants and share your screen with one click.
- Business Texting. Send and receive SMS messages using your business identity to keep your personal mobile number private.
- Virtual Fax. Send and receive faxes digitally through your email or the GoTo app without needing a physical machine.
- Mobile and Desktop Apps. Switch between your desk phone, laptop, and smartphone instantly while staying connected to your team.
Pricing Comparison
Dialpad Pricing
- Unlimited calling in US & Canada
- AI-powered call transcriptions
- AI meeting recaps
- Google Workspace & Microsoft 365 sync
- Multi-level auto attendant
- Unlimited team SMS & MMS
- Everything in Standard, plus:
- Support for multiple offices
- CRM integrations (Salesforce, HubSpot)
- Open APIs and webhooks
- Global SMS capabilities
- 24/7 phone support
GoTo Connect Pricing
- 1 local or toll-free number
- Unlimited extensions
- Basic call routing
- Video meetings (up to 4 people)
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited local calling
- International calling to 50+ countries
- Video meetings (up to 250 people)
- Recorded greetings and music on hold
- Real-time call analytics
Pros & Cons
Dialpad
Pros
- Excellent call quality and reliability on mobile
- AI transcriptions are highly accurate and helpful
- Setup process is fast and very intuitive
- Seamless switching between desktop and mobile devices
Cons
- Advanced reporting can be difficult to navigate
- International calling rates can be confusing
- Occasional delays in syncing with some CRMs
GoTo Connect
Pros
- Extremely easy to set up and configure
- Excellent call quality and system reliability
- Visual dial plan editor simplifies complex routing
- Responsive customer support for technical issues
- Seamless transition between mobile and desktop apps
Cons
- Admin portal can feel slightly dated
- Reporting features could be more granular
- Occasional lag during very large video meetings