First Due
First Due is a comprehensive emergency response software providing fire and EMS agencies with integrated tools for dispatch, pre-planning, inspections, and incident reporting to improve community safety.
TaxiCaller
TaxiCaller provides a cloud-based dispatch system that connects taxi companies with passengers through a complete suite of booking apps, driver tools, and an automated management console for global fleets.
Quick Comparison
| Feature | First Due | TaxiCaller |
|---|---|---|
| Website | firstdue.com | taxicaller.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $17.5/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2011 |
| Headquarters | Garden City, USA | Linköping, Sweden |
Overview
First Due
First Due provides you with a unified suite of tools designed specifically for fire and EMS agencies. Instead of juggling disconnected systems, you can manage everything from pre-incident planning and mobile response to fire prevention and asset tracking in one place. You get instant access to critical building data, occupant information, and hydrant locations the moment a call comes in, ensuring your crew arrives prepared for any scenario.
You can also streamline your administrative workflows by digitizing inspections, permits, and NFIRS reporting. The platform helps you track your entire fleet's maintenance and inventory levels automatically. Whether you are a small volunteer department or a large metropolitan agency, you can configure the modular system to match your specific operational needs and local requirements.
TaxiCaller
TaxiCaller is a cloud-based dispatch solution designed to help you modernize your taxi or private hire business. Instead of relying on expensive hardware or manual radio logs, you get a digital ecosystem that connects your dispatchers, drivers, and passengers in real-time. You can manage bookings from multiple sources, including a branded passenger app, a web-based booking tool, and a manual dispatch console.
The platform automates your job assignments using advanced queuing and closest-driver logic to reduce dead mileage and wait times. You can track your entire fleet on a live map, process digital payments, and access detailed reports on driver performance and company revenue. It is built to scale with your business, whether you operate a single vehicle or manage a large international fleet with hundreds of cars.
Overview
First Due Features
- Pre-Incident Planning Access detailed building layouts, hazardous material locations, and utility shut-offs instantly on your mobile device during an active response.
- Mobile Response & Routing Navigate to incidents faster with real-time traffic data and see the exact location of responding units and nearby hydrants.
- Fire Prevention & Inspections Conduct digital inspections in the field and automatically sync findings with your records to ensure local code compliance.
- Incident Reporting Complete NFIRS and ePCR reports quickly with pre-filled data from dispatch to reduce your team's administrative burden.
- Asset & Fleet Management Track vehicle maintenance schedules and equipment inventory levels to ensure your gear is always ready for the next call.
- Community Connect Allow residents to share critical information about their households, such as disability access or pet locations, directly with your agency.
TaxiCaller Features
- Cloud Dispatch Console. Manage all your bookings and vehicle assignments from any web browser without installing expensive local servers.
- Passenger Booking App. Offer your customers a branded mobile experience where they can book rides, track drivers, and pay digitally.
- Driver Companion App. Equip your drivers with an Android or iOS app to receive jobs, navigate to destinations, and manage shifts.
- Automatic Dispatching. Reduce human error by letting the system automatically assign the closest available driver to every new booking.
- Real-Time GPS Tracking. Monitor your entire fleet on a live map to ensure driver safety and provide accurate ETAs to customers.
- Corporate Accounts. Manage high-value business clients with dedicated portals for booking multiple trips and receiving monthly automated invoices.
Pricing Comparison
First Due Pricing
TaxiCaller Pricing
- Full dispatch console access
- Driver app for all drivers
- Passenger booking app
- Real-time GPS tracking
- Automatic job assignment
- Email and chat support
- Everything in Monthly, plus:
- Discounted per-vehicle rate
- Fixed annual billing
- Priority system updates
- Full reporting suite
- Dedicated account tools
Pros & Cons
First Due
Pros
- Consolidates multiple legacy systems into one modern interface
- Provides exceptional situational awareness during active emergency calls
- Highly customizable modules fit specific agency workflows
- Excellent mobile performance on tablets and smartphones
- Simplifies complex state and federal reporting requirements
Cons
- Initial data migration from old systems takes time
- Requires consistent internet connectivity for real-time updates
- Extensive feature set requires dedicated staff training
TaxiCaller
Pros
- Extremely quick setup process for new fleets
- Affordable pay-per-vehicle pricing model
- Reliable real-time GPS tracking accuracy
- User-friendly interface for both drivers and dispatchers
Cons
- Customer support response times can vary
- Occasional lag in high-traffic urban areas
- Limited customization for the passenger app