Hiya Reviews, Pricing, Features & Alternatives in 2026
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop letting your important business calls go unanswered. Hiya gives you the tools to identify yourself clearly to customers and protect your brand from being impersonated by fraudsters.
Hiya Connect
Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
Call Reputation Monitoring
Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
Adaptive AI Protection
Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
Performance Analytics
Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
Hiya Protect
Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
Global Database
Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
Integrations
Salesforce
Genesys
Twilio
Five9
Avaya
Amazon Connect
Pricing Plans
Hiya typically uses a custom pricing model tailored to your specific call volume and business needs. While they do not list fixed monthly tiers on their website, you can request a personalized quote or a demo to see how the platform fits your budget. This ensures you only pay for the level of identity and security your organization requires.
Pros & Cons
Based on feedback from enterprise users and call center managers, here is what you can expect when implementing Hiya for your business:
Pros
Significantly improves outbound call answer rates
Reduces the frequency of spam flagging
Easy to set up branded caller ID
Provides clear visibility into call reputation
Effective at blocking fraudulent incoming calls
Cons
Pricing requires a custom sales consultation
Branding features depend on carrier support
Analytics can be complex for beginners
Who Should Use Hiya?
Perfect for mid-market and enterprise organizations with high-volume outbound calling needs that want to improve customer trust and connection rates.
Best for Company Sizes
mid-market
enterprise
Popular Industries
finance
healthcare
insurance
Our Verdict
Hiya is a top-tier choice if your business relies on phone communication and you are seeing a decline in answer rates due to 'Spam' labels. By adding your brand identity to every call, you remove the guesswork for your customers and protect your professional reputation.
While the lack of public pricing means you will need to engage with a sales rep, the potential ROI from increased connection rates is substantial. You should consider this platform if you manage a contact center or a large sales team that needs to reach customers reliably on their mobile devices.
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