Hiya
Hiya provides a voice security and identity platform that protects your business from phone fraud while improving your outbound call answer rates through branded caller ID.
PlexTrac
PlexTrac is a specialized cybersecurity reporting and workflow management platform that streamlines the entire vulnerability lifecycle by centralizing findings, automating report generation, and tracking remediation efforts across security teams.
Quick Comparison
| Feature | Hiya | PlexTrac |
|---|---|---|
| Website | hiya.com | plextrac.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2018 |
| Headquarters | Seattle, USA | Boise, USA |
Overview
Hiya
Hiya helps you reclaim the phone as a trusted communication channel by solving two major problems: unidentified calls and phone-based fraud. If you are a business struggling with low answer rates, you can use their branded call feature to display your company name, logo, and reason for calling on your customers' mobile screens. This transparency builds immediate trust and ensures your important calls don't get ignored or flagged as spam.
For mobile carriers and enterprises, the platform offers advanced protection against spoofing and illegal robocalls using AI-driven behavioral analysis. You can monitor your reputation across major networks and stop scammers from impersonating your brand. Whether you are running a high-volume contact center or managing a global carrier network, the software provides the data insights you need to improve connection rates and secure your voice communications.
PlexTrac
PlexTrac is a centralized hub designed to bridge the gap between security auditors and the teams responsible for fixing vulnerabilities. You can aggregate data from various scanners, conduct manual assessments, and manage the entire engagement lifecycle in one interface. It eliminates the need for manual spreadsheet tracking and static PDF reports that quickly become outdated.
You can build custom report templates that automatically pull in findings, saving your team hours of manual documentation. The platform also features real-time analytics and status tracking, allowing you to prioritize the most critical risks and prove your security posture to stakeholders. It is primarily used by MSSPs, internal security teams, and penetration testing firms to increase their operational efficiency.
Overview
Hiya Features
- Hiya Connect Display your company name, logo, and call reason on your customer's device to increase your answer rates significantly.
- Call Reputation Monitoring Track how your numbers are being flagged across major carriers and take action to clear spam labels quickly.
- Adaptive AI Protection Block evolving phone-based threats and stop spoofed calls from reaching your users with real-time behavioral analysis.
- Performance Analytics Access detailed reports on your call attempts and answer rates to optimize your outbound communication strategy.
- Hiya Protect Integrate enterprise-grade call filtering directly into your network to shield your subscribers from spam and fraud.
- Global Database Leverage a massive proprietary database of phone numbers to identify callers and detect suspicious patterns instantly.
PlexTrac Features
- Automated Reporting. Generate professional, branded security reports in minutes using customizable templates that pull data directly from your assessments.
- Scanner Aggregation. Import data from popular tools like Nessus, Burp Suite, and Nmap into a single view to eliminate data silos.
- Real-time Analytics. Track your mean time to remediate and visualize security trends through interactive dashboards for better decision-making.
- Remediation Tracking. Assign tasks to specific team members and track the status of fixes in real-time to ensure nothing falls through the cracks.
- Client Portal. Provide your clients or internal stakeholders with a secure, interactive portal to view findings and track progress.
- Writeups Database. Store and reuse common vulnerability descriptions and remediation advice to maintain consistency across all your security reports.
Pricing Comparison
Hiya Pricing
PlexTrac Pricing
Pros & Cons
Hiya
Pros
- Significantly improves outbound call answer rates
- Reduces the frequency of spam flagging
- Easy to set up branded caller ID
- Provides clear visibility into call reputation
- Effective at blocking fraudulent incoming calls
Cons
- Pricing requires a custom sales consultation
- Branding features depend on carrier support
- Analytics can be complex for beginners
PlexTrac
Pros
- Drastically reduces the time spent writing manual penetration test reports
- Centralizes findings from multiple scanning tools into one dashboard
- Standardizes reporting formats across large, distributed security teams
- Excellent customer support and responsiveness to feature requests
Cons
- Initial setup and template customization requires a time investment
- Learning curve for users unfamiliar with complex security workflows
- Pricing can be high for very small independent consultancies