Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
ISL Online
ISL Online provides a secure remote desktop software solution that allows you to access and control remote computers or provide technical support to your customers instantly.
Quick Comparison
| Feature | Cobrowse.io | ISL Online |
|---|---|---|
| Website | cobrowse.io | islonline.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $18/month | $39/month |
| FREE Trial | ✓ 0 days free trial | ✓ 15 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2003 |
| Headquarters | London, UK | Ljubljana, Slovenia |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
ISL Online
ISL Online is a versatile remote desktop platform designed to help you provide technical support and access remote computers from anywhere. You can quickly connect to unattended machines or provide on-demand assistance to clients without requiring them to install complex software. The platform focuses on high-security standards, including AES 256-bit encryption and two-factor authentication, ensuring your remote sessions remain private and protected.
You can choose between cloud-based hosting or an on-premise installation if your organization requires total control over your data. It supports a wide range of operating systems including Windows, Mac, Linux, iOS, and Android. Whether you are a solo IT professional or part of a large enterprise help desk, you can manage multiple simultaneous sessions and collaborate with teammates to resolve technical issues faster.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
ISL Online Features
- Remote Desktop Control. Take full control of a remote computer or mobile device to troubleshoot issues as if you were sitting right in front of it.
- Unattended Access. Set up permanent access to your remote servers or office computers so you can log in securely at any time without a person present.
- File Transfer. Send and receive files between your local and remote machines quickly using a dedicated file manager or simple drag-and-drop.
- Multi-Monitor Support. View and control all screens of a remote computer simultaneously or switch between them to manage complex multi-monitor setups.
- Session Recording. Record your remote support sessions automatically for quality assurance, security auditing, or training purposes within your team.
- White-Label Customization. Apply your own branding, logos, and colors to the software to provide a consistent and professional experience for your clients.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
ISL Online Pricing
- Unlimited workstations
- Unlimited users
- One simultaneous session
- All platforms supported
- Mobile apps included
- Standard customization
- Everything in Cloud, plus:
- Dedicated server instance
- Full branding control
- Advanced security options
- Custom data retention
- Priority technical support
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
ISL Online
Pros
- Reliable connection stability even on low bandwidth
- Simple interface makes it easy for clients to join
- Excellent security features including two-factor authentication
- Flexible licensing model based on simultaneous sessions
- Responsive and helpful technical support team
Cons
- Mobile app interface feels slightly dated
- Initial setup for unattended access takes time
- File transfer speed can vary on large files