Cliniko
Cliniko is a complete practice management software designed for healthcare practitioners to manage schedules, patient records, invoices, and telehealth appointments from any device with an internet connection.
iTRUST
iTRUST is a comprehensive electronic health record and practice management software designed to help eye care professionals streamline clinical workflows, patient scheduling, and optical inventory management.
Quick Comparison
| Feature | Cliniko | iTRUST |
|---|---|---|
| Website | cliniko.com | itrust.io |
| Pricing Model | Subscription | Subscription |
| Starting Price | $49/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2014 |
| Headquarters | Melbourne, Australia | San Diego, USA |
Overview
Cliniko
Cliniko is a practice management platform that helps you run your healthcare clinic smoothly from anywhere. Instead of juggling paper files and separate calendars, you get a unified system to manage your entire workflow—from the moment a patient books online to the final invoice payment. You can securely store treatment notes, track patient history, and manage your team’s schedule across multiple locations without any software installations.
The platform simplifies your daily administrative tasks with automated appointment reminders and integrated telehealth features. It scales with your practice, whether you are a solo practitioner or managing a large multi-disciplinary clinic with dozens of staff members. You can access your data securely on any device, ensuring you stay connected to your patients and your business while on the go.
iTRUST
iTRUST is a cloud-based platform built specifically for optometrists and ophthalmologists to manage every aspect of their practice. You can move away from paper charts and fragmented systems by using a single interface that handles clinical charting, automated patient communications, and complex insurance billing. The software adapts to your specific exam flow, allowing you to document patient encounters quickly while maintaining high standards of data accuracy and compliance.
Beyond clinical documentation, you can manage your entire optical boutique with integrated point-of-sale and inventory tracking features. It helps you reduce administrative overhead by automating appointment reminders and providing patients with a secure portal to access their records. Whether you run a solo private practice or a multi-location clinic, the platform provides the tools you need to improve patient outcomes and grow your business revenue.
Overview
Cliniko Features
- Online Bookings Let your patients book appointments 24/7 through your website, reducing phone calls and filling your calendar automatically.
- Smart Scheduling Manage multiple practitioners and locations with a flexible calendar that tracks availability, room assignments, and appointment statuses.
- Digital Treatment Notes Create custom templates to record patient notes quickly and securely, including the ability to upload photos and files.
- Automated Reminders Reduce no-shows by sending automated SMS and email reminders to your patients before their scheduled appointments.
- Integrated Telehealth Conduct secure video consultations directly within the platform without requiring your patients to download extra software.
- Financial Reporting Track your clinic's performance with detailed reports on revenue, practitioner productivity, and outstanding patient invoices.
- Patient Portal Provide your patients with a secure area to view their upcoming appointments and update their personal information.
- Letter Templates Generate professional referral letters and patient communications instantly using your stored data and custom branding.
iTRUST Features
- Smart Clinical Charting. Document eye exams faster with customizable templates designed specifically for optometry and ophthalmology workflows.
- Optical Inventory & POS. Track frames and contact lens stock in real-time while processing sales directly through your clinical platform.
- Automated Patient Recalls. Boost your retention rates by sending automated appointment reminders and recall notices via email or text.
- Integrated Insurance Billing. Submit claims electronically and track reimbursements within the system to speed up your revenue cycle.
- Secure Patient Portal. Give your patients 24/7 access to their prescriptions, appointment history, and secure messaging with your staff.
- E-Prescribing. Send prescriptions directly to pharmacies securely, reducing errors and saving your team time on phone calls.
Pricing Comparison
Cliniko Pricing
- 1 Practitioner
- Unlimited support staff
- Unlimited patients and files
- Online bookings and telehealth
- Automated SMS and email reminders
- Secure data encryption
- Everything in Solo, plus:
- Up to 5 Practitioners
- Multi-location support
- Advanced practitioner reporting
- Team schedule management
- Individual practitioner permissions
iTRUST Pricing
Pros & Cons
Cliniko
Pros
- Extremely intuitive interface requires almost no staff training
- Reliable and fast performance on mobile devices
- Excellent customer support with quick response times
- Highly customizable treatment note templates
- Seamless integration of telehealth and online bookings
Cons
- SMS credits for reminders require additional payment
- Limited advanced accounting features compared to dedicated software
- No native offline mode for areas with poor internet
iTRUST
Pros
- All-in-one design eliminates the need for separate optical software
- Cloud-based access allows you to work from any location
- Clean interface is easier to navigate than legacy EHRs
- Responsive customer support helps with quick technical resolutions
Cons
- Initial data migration from old systems takes significant time
- Learning curve for customizing complex clinical templates
- Requires a stable internet connection for optimal performance