Custellence
Custellence is a visual customer journey mapping software that helps you create, share, and manage professional maps to improve customer experiences and drive cross-functional team collaboration.
JetBrains
JetBrains provides a comprehensive suite of professional integrated development environments and team collaboration tools designed to automate routine checks and help you write better code faster.
Quick Comparison
| Feature | Custellence | JetBrains |
|---|---|---|
| Website | custellence.com | jetbrains.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2000 |
| Headquarters | Stockholm, Sweden | Prague, Czech Republic |
Overview
Custellence
Custellence is a dedicated journey mapping tool designed to help you visualize the entire customer experience in a professional, structured way. Instead of struggling with static slide decks or messy whiteboards, you can build dynamic maps that connect high-level stages with granular user actions, emotional curves, and internal processes. It allows you to move from simple sketches to detailed service blueprints without losing clarity.
You can easily invite your team to collaborate in real-time, ensuring everyone stays aligned on customer pain points and opportunities. The platform is built for CX professionals, service designers, and product managers who need to communicate complex journeys to stakeholders. By centralizing your maps in one workspace, you turn one-off workshops into living documents that drive actual change across your organization.
JetBrains
JetBrains offers a massive ecosystem of specialized tools that help you handle the heavy lifting of software development. Whether you are coding in Java, Python, C#, or JavaScript, you get an environment that understands your code deeply, providing instant navigation and smart suggestions. You can automate repetitive tasks like refactoring and code formatting, allowing you to focus on the creative logic of your applications.
Beyond individual coding, you can manage your entire development lifecycle with integrated team tools for project tracking, code reviews, and continuous integration. It scales from solo developers to global enterprises, offering flexible licensing for individuals and organizations alike. You can choose specific tools for your language or access the entire collection through the All Products Pack.
Overview
Custellence Features
- Flexible Map Editor Build complex journey maps and service blueprints using a drag-and-drop interface that keeps your rows and columns perfectly aligned.
- Emotional Curves Visualize user satisfaction levels across the journey with built-in lane types that track highs and lows of the customer experience.
- Real-time Collaboration Invite your teammates to co-create maps simultaneously and use comments to discuss specific touchpoints or improvement ideas.
- Image and File Support Add visual context to your maps by uploading screenshots, photos, or documents directly into specific journey steps.
- Sub-map Linking Connect different maps together to create a hierarchy, allowing you to drill down from high-level overviews into detailed sub-processes.
- Professional Exporting Share your work with stakeholders by exporting high-resolution PDFs or images that maintain clarity even at large scales.
JetBrains Features
- Smart Code Completion. Get relevant suggestions based on your specific context, helping you write accurate code with fewer keystrokes and errors.
- Advanced Refactoring. Rename variables or move entire code blocks safely across your project while the IDE automatically updates all references.
- On-the-fly Code Analysis. Catch bugs and performance issues as you type with instant warnings and suggested quick-fixes for your code.
- Integrated Debugger. Find and fix issues quickly using a visual debugger that lets you step through code and inspect variables.
- Version Control Integration. Manage your Git, GitHub, or Mercurial workflows directly from your workspace without switching to a separate terminal.
- Database Tools. Connect to your databases, run queries, and manage schemas directly within your development environment for faster data handling.
Pricing Comparison
Custellence Pricing
- 1 active map
- Unlimited viewers
- Standard map elements
- Real-time collaboration
- Community support
- Everything in Free, plus:
- Unlimited maps
- Sub-maps and linking
- Private maps
- Advanced export options
- Priority support
JetBrains Pricing
- Free for personal and commercial use
- Core coding assistance
- Built-in terminal
- Version control integration
- Available for IntelliJ IDEA and PyCharm
- Everything in Community, plus:
- Advanced web development tools
- Database management tools
- Remote development support
- Priority technical support
- Continuity discount after year one
Pros & Cons
Custellence
Pros
- Extremely intuitive interface specifically built for journey mapping
- Keeps complex maps organized and visually clean automatically
- Excellent for real-time remote collaboration during workshops
- Generous free tier for individual practitioners and students
Cons
- Limited integrations with external data sources like CRM
- Lacks advanced data visualization for quantitative metrics
- Mobile experience is limited compared to the desktop version
JetBrains
Pros
- Deep code intelligence saves hours of manual searching
- Powerful refactoring tools make large codebases manageable
- Consistent interface across different programming languages
- Excellent integration with modern version control systems
Cons
- High memory usage can slow down older hardware
- Initial indexing of large projects takes time
- Steep learning curve for advanced keyboard shortcuts