Keatext Reviews, Pricing, Features & Alternatives in 2026
Keatext is an AI-powered sentiment analysis platform that helps you uncover actionable insights from large volumes of unstructured customer feedback like reviews, surveys, and support tickets.
Keatext helps you make sense of the mountain of unstructured data coming from your customers every day. Instead of manually reading through thousands of survey responses, support tickets, and social media mentions, you can upload your data and let the AI identify trending topics and sentiment automatically. It points you directly to the issues that impact your customer satisfaction scores most, so you know exactly where to focus your improvements.
You can visualize customer sentiment across different touchpoints and track how your changes affect the user experience over time. The platform is designed for customer experience professionals, product managers, and marketing teams who need to turn qualitative feedback into quantitative data. By centralizing all your feedback channels into one dashboard, you get a clear, unified view of what your customers truly want without the manual heavy lifting.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop guessing what your customers think and start using data-driven insights. Keatext provides you with a suite of AI tools to analyze text at scale and uncover the 'why' behind your customer satisfaction scores.
Multi-Channel Integration
Connect all your feedback sources like Zendesk, Intercom, and Salesforce to see all your customer comments in one place.
Automated Sentiment Analysis
Identify positive and negative sentiment automatically across thousands of comments to understand how your customers feel instantly.
Trend Detection
Spot emerging issues and recurring themes in real-time so you can address customer problems before they escalate.
Impact Analysis
See exactly which topics are driving your CSAT or NPS scores up or down with clear correlation data.
Custom Dashboards
Build and share visual reports with your team to communicate insights and track progress on key experience metrics.
Multilingual Support
Analyze customer feedback in over 100 languages, allowing you to understand your global audience without manual translation.
Integrations
Zendesk
Intercom
Salesforce
SurveyMonkey
Delighted
HubSpot
Slack
Google Sheets
Freshdesk
Pricing Plans
Keatext offers a flexible approach to pricing based on your specific data volume and feature requirements. You can start with a free trial to explore the platform's capabilities before committing to a custom plan tailored to your organization's needs.
Pros & Cons
Based on user feedback from professionals using the platform for sentiment analysis, here is what you can expect when implementing Keatext in your workflow:
Pros
Fast processing of large unstructured datasets
Intuitive interface that requires no data science background
Accurate sentiment detection across multiple languages
Excellent customer support and onboarding assistance
Cons
Custom pricing requires speaking with sales
Initial setup of data integrations can take time
Advanced filtering options have a slight learning curve
Who Should Use Keatext?
Perfect for mid-market and enterprise CX teams who need to analyze high volumes of text feedback from multiple sources quickly.
Best for Company Sizes
mid-market
enterprise
Popular Industries
Our Verdict
Keatext is a top-tier choice if you are struggling to keep up with high volumes of customer feedback across different platforms. It excels at turning messy, qualitative text into clear, actionable charts that your leadership team can actually use to make decisions.
While you won't find transparent public pricing, the 14-day trial gives you enough time to see the value for yourself. Recommended if you need a sophisticated AI partner to help you boost your NPS and CSAT scores through deep sentiment analysis.
Ready to Try Keatext?
Start your 14-day free trial today—no credit card required. See why over 0 teams trust Keatext