Chaport
Chaport is a modern live chat and chatbot software designed to help you communicate with website visitors, automate customer support, and increase sales through multi-channel messaging capabilities.
Kustomer
Kustomer is a customer service platform that provides a unified timeline view of every interaction and transaction to help your team deliver personalized support across all digital channels.
Quick Comparison
| Feature | Chaport | Kustomer |
|---|---|---|
| Website | chaport.com | kustomer.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $89/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✘ No product demo | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2015 |
| Headquarters | New York, USA | New York, USA |
Overview
Chaport
Chaport is a versatile communication platform that helps you connect with your customers in real-time. Instead of managing scattered conversations, you get a unified dashboard that combines live chat, chatbots, and popular messaging apps like WhatsApp, Facebook Messenger, and Telegram. You can provide instant support to your website visitors while capturing leads automatically even when your team is offline.
The platform is designed to scale with your business, offering everything from a simple free chat widget to advanced automation tools. You can use it to answer common questions instantly with AI-powered bots or route complex inquiries to the right team members. It simplifies your customer service workflow by keeping all your interactions in one place, ensuring you never miss a chance to engage a potential buyer.
Kustomer
Kustomer is a modern customer service platform designed to move you away from fragmented tickets and toward continuous customer conversations. Instead of searching through disconnected emails and chats, you see a single, chronological timeline of every interaction, purchase, and website visit. This data-rich view allows your agents to provide deeply personalized support without asking customers to repeat their history.
You can automate repetitive tasks using intelligent workflows and deploy AI-powered bots to handle routine inquiries across email, chat, and social media. The platform is built for high-growth brands and enterprise teams that need to manage high volumes of support requests while maintaining a human touch. By connecting your back-office data directly into the support interface, you can process returns, update orders, and manage subscriptions without ever leaving the conversation screen.
Overview
Chaport Features
- Multi-channel Messaging Connect with your customers on their favorite platforms including WhatsApp, Telegram, and Viber from one central dashboard.
- No-code Chatbots Build automated workflows to qualify leads and answer frequently asked questions 24/7 without writing a single line of code.
- Live Visitor List See who is currently browsing your website in real-time and initiate chats manually to boost your conversion rates.
- Auto-invitations Send personalized, automatic messages to visitors based on their behavior to grab their attention at the perfect moment.
- Group Chats Transfer chats to colleagues or invite multiple operators into a single conversation to resolve complex customer issues faster.
- Detailed Visitor Info View your visitor's name, email, location, and browsing history directly in the chat window to provide personalized support.
Kustomer Features
- Omnichannel Timeline. View every customer interaction across email, chat, voice, and social media in one continuous, chronological thread.
- Kustomer IQ. Deploy AI-powered chatbots to resolve common issues instantly and route complex conversations to the right human agents.
- Visual Workflow Builder. Automate routine tasks and business processes with a drag-and-drop builder—no coding or technical expertise required.
- Sentiment Analysis. Monitor customer emotions in real-time so you can prioritize frustrated users and intervene before issues escalate.
- Proactive Messaging. Reach out to customers before they ask for help based on their behavior or specific website actions.
- Real-time Reporting. Track team performance and customer satisfaction with customizable dashboards that update as conversations happen.
Pricing Comparison
Chaport Pricing
- 1 operator included
- Unlimited chats
- Unlimited chat history
- Web, Desktop & Mobile apps
- Basic widget customization
- Everything in Free, plus:
- 1 operator included
- Auto-invitations
- Saved responses
- Detailed visitor info
- File sending
Kustomer Pricing
- Omnichannel timeline
- Standard reporting
- Self-service help center
- Standard workflows
- Email and chat support
- Everything in Professional, plus:
- Advanced reporting
- Customized team roles
- Extended API limits
- Real-time dashboards
- Multi-brand support
Pros & Cons
Chaport
Pros
- Clean and modern interface is very easy to navigate
- Mobile app allows you to stay connected with customers anywhere
- Setup process is quick and requires minimal technical knowledge
- Generous free version for individuals and very small businesses
Cons
- Chatbot functionality is restricted to higher-priced tiers
- Limited reporting features compared to enterprise-level competitors
- Notification sounds can occasionally be inconsistent on mobile
Kustomer
Pros
- Unified timeline provides excellent customer context
- Powerful automation capabilities reduce manual work
- Seamless switching between different communication channels
- Highly customizable interface matches your workflow
- Strong integration with e-commerce platforms
Cons
- Higher price point than basic helpdesks
- Initial setup and configuration takes time
- Reporting tools have a slight learning curve