Arrivy
Arrivy is a field service management platform that connects your back office, field technicians, and customers through real-time tracking, automated communication, and digital scheduling tools to streamline last-mile operations.
Librestream
Librestream provides an augmented reality knowledge platform that connects your remote workforce with experts and digital data to accelerate inspections, repairs, and training in the field.
Quick Comparison
| Feature | Arrivy | Librestream |
|---|---|---|
| Website | arrivy.com | librestream.com |
| Pricing Model | Subscription | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2003 |
| Headquarters | Seattle, USA | Winnipeg, Canada |
Overview
Arrivy
Arrivy is a versatile field service management platform designed to bridge the communication gap between your business and your customers. You can manage your entire mobile workforce from a single dashboard, transforming complex logistics into a simple, transparent experience for everyone involved. It eliminates the 'waiting window' frustration by providing your customers with live maps and precise arrival times.
You can automate your dispatching, track team progress in real-time, and collect digital signatures or photos directly from the field. Whether you run a moving company, a repair service, or a delivery fleet, the software helps you reduce missed appointments and manual status updates. It scales with your growth, offering tools to digitize your paperwork and professionalize your brand's customer-facing touchpoints.
Librestream
Librestream offers a purpose-built augmented reality platform called Onsight, designed to help you bridge the skills gap in industrial environments. You can connect your field technicians with remote experts in real-time using live video, audio, and telestration, even in areas with extremely low bandwidth. This allows your team to troubleshoot complex issues, conduct remote inspections, and complete repairs faster without the need for expensive travel.
The platform integrates digital transformation into your daily operations by providing instant access to technical manuals, IoT data, and automated work instructions directly on mobile devices or wearables. You can capture and curate institutional knowledge as it happens, ensuring that critical expertise remains within your organization. It is built for high-security industries like manufacturing, energy, and aerospace, offering end-to-end encryption and centralized management for your entire workforce.
Overview
Arrivy Features
- Live Customer Tracking Give your customers peace of mind with real-time maps showing exactly when your technician will arrive at their door.
- Smart Dispatching Assign jobs to your team members visually using a drag-and-drop calendar that keeps your daily schedule organized.
- Automated Notifications Send automated SMS and email alerts to keep everyone updated on job status without manual typing.
- Digital Forms Replace paper checklists with custom digital forms that your field crew can complete on their mobile devices.
- Multi-Stop Routing Optimize your daily travel paths to save fuel and ensure your team reaches more customers in less time.
- Proof of Delivery Capture digital signatures, photos, and notes instantly to confirm completed work and maintain accurate records.
Librestream Features
- Remote Expert Assistance. Connect your field teams with remote specialists via live video and audio to solve complex problems in real-time.
- Augmented Content Overlay. Draw and anchor digital annotations directly onto live video feeds to guide technicians through precise repair steps.
- Low Bandwidth Optimization. Maintain clear video and audio communication even in remote locations with cellular or satellite connections as low as 30kbps.
- Digital Work Instructions. Deploy step-by-step guided procedures to your team's mobile devices to ensure consistent quality and safety compliance.
- IoT Data Integration. View real-time data from industrial assets directly within your AR workspace to make faster, data-driven decisions.
- Centralized Knowledge Base. Record and tag your remote sessions to build a searchable library of expert solutions for future training.
Pricing Comparison
Arrivy Pricing
Librestream Pricing
Pros & Cons
Arrivy
Pros
- Significantly reduces customer 'where is my pro' phone calls
- Easy for field technicians to learn and use daily
- Highly customizable automated messaging for customer updates
- Excellent real-time visibility for dispatchers and office staff
Cons
- Initial setup of complex workflows requires some time
- Mobile app performance can vary on older devices
- Reporting tools could offer more deep-dive customization
Librestream
Pros
- Exceptional performance in low-bandwidth environments and remote areas
- Robust security features suitable for highly regulated industries
- Wide compatibility with industrial wearables like RealWear and Vuzix
- Significantly reduces travel costs for senior engineering staff
Cons
- Initial setup and hardware integration requires dedicated IT time
- Learning curve for field staff unfamiliar with AR wearables
- Lack of transparent public pricing makes budget planning difficult