Chaport
Chaport is a modern live chat and chatbot software designed to help you communicate with website visitors, automate customer support, and increase sales through multi-channel messaging capabilities.
LiveAgent
LiveAgent is a comprehensive help desk software that combines email, live chat, ticketing, and call center capabilities into a single unified platform to streamline your customer support interactions.
Quick Comparison
| Feature | Chaport | LiveAgent |
|---|---|---|
| Website | chaport.com | liveagent.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✘ No product demo | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2004 |
| Headquarters | New York, USA | Bratislava, Slovakia |
Overview
Chaport
Chaport is a versatile communication platform that helps you connect with your customers in real-time. Instead of managing scattered conversations, you get a unified dashboard that combines live chat, chatbots, and popular messaging apps like WhatsApp, Facebook Messenger, and Telegram. You can provide instant support to your website visitors while capturing leads automatically even when your team is offline.
The platform is designed to scale with your business, offering everything from a simple free chat widget to advanced automation tools. You can use it to answer common questions instantly with AI-powered bots or route complex inquiries to the right team members. It simplifies your customer service workflow by keeping all your interactions in one place, ensuring you never miss a chance to engage a potential buyer.
LiveAgent
LiveAgent helps you provide faster, more personalized customer support by centralizing every communication channel into one shared inbox. Instead of jumping between tabs, you can manage emails, live chats, phone calls, and social media messages from a single interface. This ensures no customer query falls through the cracks and allows your team to collaborate efficiently on complex tickets.
You can automate your workflow with predefined rules, set up a comprehensive knowledge base for self-service, and track agent performance with detailed analytics. Whether you are a small startup or a growing enterprise, the platform scales to meet your needs with various pricing tiers and over 200 integrations to connect your existing business tools.
Overview
Chaport Features
- Multi-channel Messaging Connect with your customers on their favorite platforms including WhatsApp, Telegram, and Viber from one central dashboard.
- No-code Chatbots Build automated workflows to qualify leads and answer frequently asked questions 24/7 without writing a single line of code.
- Live Visitor List See who is currently browsing your website in real-time and initiate chats manually to boost your conversion rates.
- Auto-invitations Send personalized, automatic messages to visitors based on their behavior to grab their attention at the perfect moment.
- Group Chats Transfer chats to colleagues or invite multiple operators into a single conversation to resolve complex customer issues faster.
- Detailed Visitor Info View your visitor's name, email, location, and browsing history directly in the chat window to provide personalized support.
LiveAgent Features
- Universal Inbox. View and respond to emails, chats, calls, and social media mentions from one centralized dashboard for maximum efficiency.
- Real-Time Live Chat. Connect with website visitors instantly using customizable chat widgets that show you what customers are typing in real-time.
- Cloud Call Center. Make and receive phone calls directly through your browser with built-in VoIP, call routing, and unlimited call recording.
- Self-Service Portal. Build a custom knowledge base and community forums so your customers can find answers 24/7 without contacting support.
- Automated Ticket Routing. Ensure every inquiry reaches the right person automatically based on priority, department, or specific agent skill sets.
- Social Media Integration. Monitor and respond to comments or messages from Facebook, X (Twitter), and Instagram without leaving your support desk.
Pricing Comparison
Chaport Pricing
- 1 operator included
- Unlimited chats
- Unlimited chat history
- Web, Desktop & Mobile apps
- Basic widget customization
- Everything in Free, plus:
- 1 operator included
- Auto-invitations
- Saved responses
- Detailed visitor info
- File sending
LiveAgent Pricing
- 7-day ticket history
- 1 incoming email account
- 1 chat button
- Basic reporting
- Customer portal & knowledge base
- Everything in Free, plus:
- Unlimited ticket history
- 10 departments
- 1 incoming email account
- 3 outgoing email accounts
- API + Integrations
Pros & Cons
Chaport
Pros
- Clean and modern interface is very easy to navigate
- Mobile app allows you to stay connected with customers anywhere
- Setup process is quick and requires minimal technical knowledge
- Generous free version for individuals and very small businesses
Cons
- Chatbot functionality is restricted to higher-priced tiers
- Limited reporting features compared to enterprise-level competitors
- Notification sounds can occasionally be inconsistent on mobile
LiveAgent
Pros
- Excellent value for money compared to competitors
- Fastest live chat widget on the market
- Consolidates many communication channels into one view
- Highly customizable interface and automation rules
Cons
- User interface feels slightly dated to some
- Mobile app has fewer features than desktop
- Initial setup can be complex for beginners