Lookback
Lookback is a comprehensive user research platform that allows you to record high-quality remote or in-person interviews and usability tests while capturing screen interactions and participant facial expressions.
Zoho Meeting
Zoho Meeting is a secure online meeting and webinar software that helps you host interactive video conferences, share your screen, and broadcast presentations to global audiences easily.
Quick Comparison
| Feature | Lookback | Zoho Meeting |
|---|---|---|
| Website | lookback.com | zoho.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $25/month | Free |
| FREE Trial | ✓ 60 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1996 |
| Headquarters | Stockholm, Sweden | Chennai, India |
Overview
Lookback
Lookback is a dedicated user research platform that helps you see through your customers' eyes. Instead of relying on static feedback, you can watch real people interact with your apps, websites, or prototypes in real-time. You can host live moderated sessions where you talk directly to participants or set up unmoderated tasks that users complete on their own schedule.
The platform automatically records the participant's screen, their face via webcam, and their voice, providing a complete picture of the user experience. You can invite your entire team to watch sessions live in a virtual observation room, where they can take timestamped notes and create highlight reels. It solves the problem of fragmented research data by keeping all your recordings, notes, and insights in one centralized, searchable home.
Zoho Meeting
Zoho Meeting provides a simplified way to host secure online meetings and professional webinars from your browser or mobile device. You can jump into video calls instantly without requiring participants to download bulky software, making it easy to connect with clients and remote teammates. The platform focuses on privacy and ease of use, allowing you to manage everything from quick sync-ups to large-scale virtual events with hundreds of attendees.
You can record your sessions, share your screen for demonstrations, and use interactive tools like polls and Q&A to keep your audience engaged. It integrates deeply with the broader Zoho ecosystem and popular calendar tools to streamline your scheduling. Whether you are a small business owner or part of a large enterprise, you can scale your communication needs with affordable plans that prioritize data security and user privacy.
Overview
Lookback Features
- Live Moderated Research Conduct face-to-face interviews and usability tests in real-time while recording the participant's screen and reactions simultaneously.
- Unmoderated Tasks Send a link to participants so they can complete research tasks at their convenience without a researcher present.
- Virtual Observation Rooms Invite stakeholders to watch live sessions behind a digital one-way mirror where they can chat and take notes privately.
- Timestamped Notes Type notes during a live session or while watching a recording to automatically link your observations to specific moments.
- Highlight Reels Clip the most important moments from your research sessions and combine them into powerful video presentations for your team.
- Prototype Integration Test your ideas early by running research sessions on prototypes from tools like Figma, Adobe XD, and InVision.
Zoho Meeting Features
- Browser-Based Meetings. Join meetings instantly from your web browser without downloading any plugins or software applications.
- Screen and Application Sharing. Share your entire screen or just a specific application window to give clear, visual presentations.
- Session Recording. Record your meetings and webinars to the cloud so you can share them later or keep them for documentation.
- Interactive Polls and Q&A. Engage your webinar audience with live polls and dedicated Q&A sessions to gather instant feedback.
- Meeting Lock and Security. Lock your meetings to prevent uninvited guests from joining and keep your private conversations secure.
- Custom Webinar Registration. Create custom registration forms for your webinars to collect lead information and brand your events.
Pricing Comparison
Lookback Pricing
- 10 sessions per year
- Unlimited collaborators
- Self-test (unmoderated)
- Live (moderated)
- 60-day free trial
- Everything in Freelance, plus:
- 100 sessions per year
- Unlimited projects
- Insights and highlight reels
- Remote moderated research
- Priority support
Zoho Meeting Pricing
- Up to 100 meeting participants
- 60-minute meeting duration
- Up to 100 webinar attendees
- Screen sharing and hand raise
- Standard meeting security
- Everything in Free, plus:
- Up to 24-hour meeting duration
- Cloud recording (10 meetings)
- Meeting lock and password
- Calendar integrations
- International dial-in numbers
Pros & Cons
Lookback
Pros
- Exceptional 60-day trial period for thorough testing
- Simultaneous recording of screen, face, and audio
- Seamless virtual observation for remote stakeholders
- Easy highlight reel creation for stakeholder presentations
- Works well across mobile and desktop platforms
Cons
- Participants sometimes struggle with initial plugin installation
- Requires a very stable internet connection for live sessions
- No built-in participant recruitment panel available
- Limited automated transcription features compared to competitors
Zoho Meeting
Pros
- No software download required for participants
- Very affordable pricing compared to competitors
- Strong privacy features and meeting encryption
- Seamless integration with other Zoho apps
Cons
- Fewer advanced features than specialized tools
- Occasional lag during high-bandwidth screen sharing
- Webinar interface feels slightly dated
- Limited virtual background options available