Arrivy
Arrivy is a field service management platform that connects your back office, field technicians, and customers through real-time tracking, automated communication, and digital scheduling tools to streamline last-mile operations.
mHelpDesk
mHelpDesk is an all-in-one field service management software that automates your scheduling, dispatching, invoicing, and customer communication to help you run a more organized and profitable service business.
Quick Comparison
| Feature | Arrivy | mHelpDesk |
|---|---|---|
| Website | arrivy.com | mhelpdesk.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | Custom Pricing | $169/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2007 |
| Headquarters | Seattle, USA | Fairfax, USA |
Overview
Arrivy
Arrivy is a versatile field service management platform designed to bridge the communication gap between your business and your customers. You can manage your entire mobile workforce from a single dashboard, transforming complex logistics into a simple, transparent experience for everyone involved. It eliminates the 'waiting window' frustration by providing your customers with live maps and precise arrival times.
You can automate your dispatching, track team progress in real-time, and collect digital signatures or photos directly from the field. Whether you run a moving company, a repair service, or a delivery fleet, the software helps you reduce missed appointments and manual status updates. It scales with your growth, offering tools to digitize your paperwork and professionalize your brand's customer-facing touchpoints.
mHelpDesk
mHelpDesk is a comprehensive field service solution designed to transition your paper-based processes into a streamlined digital workflow. You can manage your entire operation from a single interface, starting from the initial customer contact through to the final payment. It eliminates the manual effort of tracking jobs, allowing you to focus on growing your business rather than managing paperwork.
The platform is built specifically for small to medium-sized service businesses like HVAC, plumbing, electrical, and landscaping companies. You can dispatch technicians in real-time, generate professional estimates on-site, and sync all your financial data directly with QuickBooks. By centralizing your customer history and job details, you ensure your team always has the information they need to provide excellent service.
Overview
Arrivy Features
- Live Customer Tracking Give your customers peace of mind with real-time maps showing exactly when your technician will arrive at their door.
- Smart Dispatching Assign jobs to your team members visually using a drag-and-drop calendar that keeps your daily schedule organized.
- Automated Notifications Send automated SMS and email alerts to keep everyone updated on job status without manual typing.
- Digital Forms Replace paper checklists with custom digital forms that your field crew can complete on their mobile devices.
- Multi-Stop Routing Optimize your daily travel paths to save fuel and ensure your team reaches more customers in less time.
- Proof of Delivery Capture digital signatures, photos, and notes instantly to confirm completed work and maintain accurate records.
mHelpDesk Features
- Smart Scheduling. View your entire team's availability on a drag-and-drop calendar to assign jobs and prevent double-bookings instantly.
- Mobile App. Give your technicians access to job details, turn-by-turn directions, and digital signatures directly from their smartphones.
- Automated Invoicing. Convert approved estimates into professional invoices with one click and send them to customers via email or text.
- QuickBooks Integration. Sync your customers, items, and invoices automatically to keep your accounting accurate without any manual data entry.
- Customer CRM. Store detailed service histories, photos, and contact information so you can provide personalized service every time.
- Real-Time Dispatching. Send instant job notifications to your field staff so they can respond to new service calls immediately.
- Online Payments. Accept credit card payments right at the job site to improve your cash flow and reduce late payments.
- Custom Reporting. Track your most profitable jobs and technician performance with visual reports that help you make better business decisions.
Pricing Comparison
Arrivy Pricing
mHelpDesk Pricing
- Up to 2 users included
- Mobile app access
- Scheduling and dispatching
- Invoicing and estimates
- Customer management (CRM)
- Standard reporting
- Everything in Starter, plus:
- Unlimited users and technicians
- Advanced QuickBooks sync
- Customized onboarding
- Priority phone support
- Automated customer notifications
Pros & Cons
Arrivy
Pros
- Significantly reduces customer 'where is my pro' phone calls
- Easy for field technicians to learn and use daily
- Highly customizable automated messaging for customer updates
- Excellent real-time visibility for dispatchers and office staff
Cons
- Initial setup of complex workflows requires some time
- Mobile app performance can vary on older devices
- Reporting tools could offer more deep-dive customization
mHelpDesk
Pros
- Excellent mobile app for field technicians
- Seamless two-way sync with QuickBooks
- Highly customizable templates for invoices
- Centralizes all customer communication history
- Responsive customer support during setup
Cons
- Initial setup takes significant time
- Higher price point than basic competitors
- Mobile app requires strong internet connection
- Occasional lag during high-volume syncing