Humanity
Humanity is a cloud-based employee scheduling software that helps you manage shift rotations, track staff attendance, and ensure labor law compliance across your entire organization through a centralized platform.
Monet WFM
Monet WFM is a cloud-based workforce management solution providing call centers with automated scheduling, forecasting, and real-time adherence tools to optimize staffing levels and improve service quality.
Quick Comparison
| Feature | Humanity | Monet WFM |
|---|---|---|
| Website | humanity.com | monetsoftware.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $3/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2006 |
| Headquarters | San Francisco, USA | Los Angeles, USA |
Overview
Humanity
Humanity simplifies the complex task of managing a shift-based workforce. You can create error-free schedules in minutes using data-driven insights and automated rules that account for employee availability, skill sets, and labor costs. The platform eliminates the back-and-forth of manual scheduling by allowing you to broadcast open shifts and manage trade requests instantly.
You can also monitor attendance in real-time with integrated GPS-enabled mobile clock-ins and automated timesheets. By centralizing your workforce data, the software helps you stay compliant with local labor laws and union rules while reducing overtime expenses. It is designed to scale with your business, whether you manage a single retail location or a global healthcare network.
Monet WFM
Monet WFM helps you take the guesswork out of call center staffing by automating complex scheduling and forecasting tasks. Instead of relying on spreadsheets, you can use historical data to predict call volumes and ensure you have the right number of agents available at all times. You can manage shifts, track agent adherence in real-time, and handle time-off requests through a centralized cloud platform.
The software focuses on reducing operational costs while improving your service levels. You can easily adjust schedules to account for unexpected spikes in volume or agent absences. It is designed specifically for contact centers that need to balance employee satisfaction with strict performance targets, providing a user-friendly interface for both managers and agents to stay aligned on daily goals.
Overview
Humanity Features
- Auto-Scheduling Generate optimized schedules automatically based on your specific business requirements, staff availability, and historical staffing patterns.
- Mobile Shift Management Give your team the power to view schedules, request time off, and swap shifts directly from their smartphones.
- Demand-Based Scheduling Integrate your sales and foot traffic data to ensure you always have the right number of staff working.
- Compliance Monitoring Set automated alerts for overtime, break requirements, and labor law violations to protect your business from costly penalties.
- Mobile Time Clock Track exactly when and where your employees start their shifts with GPS-verified clock-ins and digital time stamps.
- Conflict Detection Identify scheduling overlaps or availability conflicts instantly before you publish the schedule to avoid understaffing issues.
Monet WFM Features
- Automated Forecasting. Predict future call volumes based on historical data so you can plan your staffing requirements with high precision.
- Intelligent Scheduling. Create optimized shift patterns that account for agent skills, availability, and labor laws while meeting your service goals.
- Real-Time Adherence. Monitor agent activity as it happens to ensure your team stays on schedule and identify immediate staffing gaps.
- Intra-Day Management. Re-forecast and adjust your schedules throughout the day to respond quickly to unexpected changes in call volume.
- Agent Self-Service. Empower your agents to view schedules, request time off, and swap shifts through a dedicated web portal.
- Performance Dashboards. Track key metrics like shrinkage and occupancy through visual reports to identify areas for operational improvement.
Pricing Comparison
Humanity Pricing
- Employee scheduling
- Shift planning
- Mobile app access
- Time-off management
- Staff availability tracking
- Email and chat support
- Everything in Starter, plus:
- Auto-scheduling
- Time and attendance tracking
- SMS notifications
- Labor cost forecasting
- Payroll exports
Monet WFM Pricing
Pros & Cons
Humanity
Pros
- Intuitive drag-and-drop interface simplifies complex scheduling
- Mobile app makes shift swapping easy for employees
- Robust integration options with popular payroll providers
- Real-time visibility into labor costs and overtime
Cons
- Initial setup of complex rules takes time
- Mobile app performance can be slow occasionally
- Reporting customization is limited on lower tiers
Monet WFM
Pros
- Significantly reduces time spent on manual scheduling
- Cloud-based deployment allows for easy remote access
- Accurate forecasting helps maintain consistent service levels
- User-friendly interface for agents to manage shifts
Cons
- Initial setup requires significant data configuration
- Reporting tools can have a slight learning curve
- Pricing is not transparent for small teams