NotLost Reviews, Pricing, Features & Alternatives in 2026
NotLost is a cloud-based lost property management software that helps organizations digitize the entire process of logging, matching, and returning lost items to their rightful owners efficiently.
NotLost provides a modern, digital approach to managing lost property for high-traffic venues and transport hubs. You can replace messy paper logs and spreadsheets with a streamlined mobile app that uses image recognition to log items in seconds. The platform automatically matches found items against customer inquiries, significantly reducing the time your staff spends on manual searching and administrative tasks.
You can manage the entire lifecycle of a lost item from the moment it is found to its final return or disposal. The software includes integrated shipping features, allowing you to easily arrange couriers and handle payments directly through the system. It is designed for organizations like airports, stadiums, and hotels that need to improve customer service while maintaining a clear audit trail of all handled property.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop wasting hours on manual lost property logs. NotLost gives you a suite of digital tools to automate item logging and matching so you can return items to your customers faster and with less effort.
Image Recognition Logging
Snap a photo of a found item to automatically categorize and log it in seconds using built-in AI technology.
Smart Matching Engine
Automatically compare found items against customer reports to identify potential matches without manual searching or filtering.
Customer Inquiry Portal
Provide your customers with a branded online form to report lost items directly, reducing phone calls to your team.
Integrated Shipping
Arrange couriers and generate shipping labels within the platform so you can return items to owners globally.
Secure Payment Processing
Collect storage or shipping fees from owners securely through the system before items are dispatched or collected.
Audit Trail & Reporting
Maintain a complete digital history of every item for compliance and track your team's recovery performance with real-time analytics.
Integrations
Stripe
DHL
UPS
FedEx
Pricing Plans
NotLost typically uses a custom pricing model tailored to your organization's volume and specific requirements. While they do not list fixed monthly rates, you can request a personalized quote and a platform demo to see how the software fits your venue's workflow.
Pros & Cons
Based on feedback from operations managers and customer service teams, here is what you can expect when implementing NotLost at your organization:
Pros
Drastically reduces time spent on manual administration
Image recognition makes logging items incredibly fast
Improves customer satisfaction through faster item recovery
Centralizes lost property across multiple sites or vehicles
Cons
Requires staff training to move away from paper
Pricing is not transparent for small businesses
Relies on consistent internet access for mobile logging
Who Should Use NotLost?
Perfect for operations managers at high-traffic venues like stadiums, airports, and hotels who need to automate lost property workflows and improve recovery rates.
Best for Company Sizes
mid-market
enterprise
Popular Industries
hospitality
transportation
entertainment
Our Verdict
NotLost is a specialized solution that excels if you manage a high volume of lost property and want to modernize your operations. The AI-powered logging and automated matching engine turn a traditionally chaotic process into a structured, efficient workflow that saves significant staff time.
While the lack of public pricing means you'll need to engage with their sales team, the efficiency gains and improved customer experience usually justify the investment for large venues. Consider this if you are currently struggling with manual spreadsheets or high volumes of customer inquiries regarding lost items.
Ready to Try NotLost?
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