Trimble Cityworks
Trimble Cityworks is a specialized asset management and permitting software designed for local governments and utility agencies to manage infrastructure, track maintenance costs, and streamline community development through a GIS-centric approach.
Novo Solutions
Novo Solutions provides a flexible service desk and asset management platform designed to help you streamline IT support, track physical assets, and manage maintenance workflows efficiently.
Quick Comparison
| Feature | Trimble Cityworks | Novo Solutions |
|---|---|---|
| Website | cityworks.com | novosolutions.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 1999 |
| Headquarters | Sandy, USA | Virginia Beach, USA |
Overview
Trimble Cityworks
Trimble Cityworks provides you with a GIS-centric platform to manage public assets and community development. By using your existing Esri ArcGIS investment as the authoritative database, you can track the full lifecycle of infrastructure—from water and sewer lines to parks and traffic signals. You can create work orders, manage service requests, and schedule inspections directly on a map, ensuring your field crews always have the right data at their fingertips.
The platform also simplifies how you handle land management and citizen engagement. You can process building permits, manage business licenses, and coordinate planning actions through a digital portal that reduces paperwork. Whether you are managing a small utility district or a large metropolitan city, the software helps you make data-driven decisions about infrastructure investments and resource allocation while keeping your community safe and functional.
Novo Solutions
Novo Solutions offers a versatile platform that combines service desk capabilities with comprehensive asset management. You can centralize your IT support tickets, automate recurring maintenance tasks, and track the entire lifecycle of your organization's equipment from a single interface. The software is designed to bridge the gap between help desk operations and physical inventory tracking, making it a practical choice for departments that handle both digital requests and hardware maintenance.
You can customize the system to fit your specific workflows, whether you are managing a municipal public works department, a healthcare facility, or a corporate IT team. By integrating knowledge base articles directly into your support portal, you allow your team to solve problems faster while reducing the volume of repetitive tickets. The platform focuses on providing clear visibility into your operations without the unnecessary complexity found in larger enterprise suites.
Overview
Trimble Cityworks Features
- GIS-Centric Management Leverage your existing Esri ArcGIS data as the system of record to manage assets without duplicating databases or syncing records.
- Work Order Automation Create, assign, and track maintenance tasks for your field crews to ensure infrastructure stays in peak condition and reduces downtime.
- Operational Insights Analyze historical maintenance data and costs to justify budget requests and prioritize long-term capital improvement projects for your community.
- Public Access Portal Provide your residents with a digital storefront where they can apply for permits, pay fees, and track application status online.
- Mobile Field Tools Equip your field staff with native mobile apps to update work orders and capture photos directly from the job site.
- Permit & License Tracking Streamline your community development by managing the entire lifecycle of building permits, inspections, and professional licenses in one place.
Novo Solutions Features
- Smart Ticketing. Create, track, and resolve support requests with automated routing that ensures the right technician sees every ticket immediately.
- Asset Lifecycle Tracking. Monitor your equipment from procurement to retirement, including maintenance history, warranty details, and current physical location.
- Self-Service Portal. Empower your team to find answers independently with a searchable knowledge base and a simplified request submission form.
- Preventive Maintenance. Schedule recurring work orders for your physical assets to prevent equipment failure and extend the life of your hardware.
- Custom Workflow Rules. Build automated triggers that send notifications or update task statuses based on your specific business logic and deadlines.
- Mobile Access. Update tickets and scan asset barcodes directly from the field using your smartphone or tablet to keep data accurate.
Pricing Comparison
Trimble Cityworks Pricing
Novo Solutions Pricing
Pros & Cons
Trimble Cityworks
Pros
- Deep integration with Esri ArcGIS eliminates data silos
- Highly customizable workflows for different municipal departments
- Strong historical tracking for regulatory compliance and reporting
- Mobile functionality improves communication with field crews
Cons
- Requires significant GIS expertise for initial setup
- Interface can feel complex for non-technical users
- Implementation process often takes several months
Novo Solutions
Pros
- Highly flexible configuration options for custom workflows
- Combines help desk and asset management effectively
- Responsive and helpful technical support team
- Clean interface that is easy for technicians to navigate
Cons
- Initial setup requires time for full customization
- Public pricing is not available for quick budgeting
- Reporting tools have a slight learning curve