Novo Solutions
Novo Solutions provides a flexible service desk and asset management platform designed to help you streamline IT support, track physical assets, and manage maintenance workflows efficiently.
UpKeep
UpKeep is an asset management solution that helps maintenance teams streamline work orders, track equipment lifecycles, and optimize facility operations through a mobile-first platform designed for real-time collaboration.
Quick Comparison
| Feature | Novo Solutions | UpKeep |
|---|---|---|
| Website | novosolutions.com | onupkeep.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $45/month |
| FREE Trial | ✓ 0 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1999 | 2014 |
| Headquarters | Virginia Beach, USA | Los Angeles, USA |
Overview
Novo Solutions
Novo Solutions offers a versatile platform that combines service desk capabilities with comprehensive asset management. You can centralize your IT support tickets, automate recurring maintenance tasks, and track the entire lifecycle of your organization's equipment from a single interface. The software is designed to bridge the gap between help desk operations and physical inventory tracking, making it a practical choice for departments that handle both digital requests and hardware maintenance.
You can customize the system to fit your specific workflows, whether you are managing a municipal public works department, a healthcare facility, or a corporate IT team. By integrating knowledge base articles directly into your support portal, you allow your team to solve problems faster while reducing the volume of repetitive tickets. The platform focuses on providing clear visibility into your operations without the unnecessary complexity found in larger enterprise suites.
UpKeep
UpKeep is a mobile-first maintenance management platform that helps you move away from paper-based tracking and reactive repairs. You can create, assign, and monitor work orders directly from your phone, ensuring your maintenance team stays productive while in the field. By centralizing your asset data, you gain a clear view of equipment health and maintenance costs across your entire facility.
The software simplifies complex operations by allowing you to scan barcodes for instant asset history and manage spare parts inventory automatically. Whether you are running a small workshop or managing multiple manufacturing plants, you can use these tools to reduce downtime and extend the life of your critical machinery. It is designed for maintenance managers, technicians, and operations leads who need reliable data to make informed budgeting decisions.
Overview
Novo Solutions Features
- Smart Ticketing Create, track, and resolve support requests with automated routing that ensures the right technician sees every ticket immediately.
- Asset Lifecycle Tracking Monitor your equipment from procurement to retirement, including maintenance history, warranty details, and current physical location.
- Self-Service Portal Empower your team to find answers independently with a searchable knowledge base and a simplified request submission form.
- Preventive Maintenance Schedule recurring work orders for your physical assets to prevent equipment failure and extend the life of your hardware.
- Custom Workflow Rules Build automated triggers that send notifications or update task statuses based on your specific business logic and deadlines.
- Mobile Access Update tickets and scan asset barcodes directly from the field using your smartphone or tablet to keep data accurate.
UpKeep Features
- Mobile Work Orders. Create and update work orders on the go with photos and comments to keep your team synchronized in real-time.
- Asset Management. Track the entire lifecycle of your equipment and view comprehensive maintenance histories to identify recurring issues before they cause downtime.
- Preventive Maintenance. Schedule recurring tasks based on time or meter readings so you never miss a critical inspection or oil change again.
- Inventory Tracking. Manage your spare parts levels and receive automatic alerts when stock is low to ensure you always have what you need.
- QR Code Scanning. Scan labels on your equipment to instantly pull up manuals, parts lists, and past work orders without searching through files.
- Reporting and Analytics. Generate custom reports on maintenance costs and technician performance to prove the value of your department to stakeholders.
Pricing Comparison
Novo Solutions Pricing
UpKeep Pricing
- Work order management
- Preventive maintenance scheduling
- Asset tracking
- Mobile app access
- Photo attachments
- Standard reporting
- Everything in Lite, plus:
- Inventory management
- Purchase orders
- Advanced reporting
- Signature capture
- Checklists and tasks
Pros & Cons
Novo Solutions
Pros
- Highly flexible configuration options for custom workflows
- Combines help desk and asset management effectively
- Responsive and helpful technical support team
- Clean interface that is easy for technicians to navigate
Cons
- Initial setup requires time for full customization
- Public pricing is not available for quick budgeting
- Reporting tools have a slight learning curve
UpKeep
Pros
- Mobile app is highly intuitive for technicians in the field
- QR code scanning significantly speeds up asset lookups
- Customer support team is responsive and helpful during setup
- Easy to attach photos to document completed work
- Flexible enough to handle various types of facility equipment
Cons
- Advanced reporting features require a higher-tier subscription
- Initial data import can be time-consuming for large inventories
- Mobile offline mode can occasionally experience sync delays
- Cost per user adds up quickly for large teams