Missive
Missive is a collaborative email and chat platform that unites your team's communication by combining shared inboxes with real-time chat and collaborative draft editing in one interface.
OpenPhone
OpenPhone is a modern business phone system that adds a professional work line to your existing devices while providing powerful team collaboration features and automated communication workflows.
Quick Comparison
| Feature | Missive | OpenPhone |
|---|---|---|
| Website | missiveapp.com | openphone.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $15/month |
| FREE Trial | ✓ 30 days free trial | ✓ 7 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2018 |
| Headquarters | Quebec City, Canada | San Francisco, USA |
Overview
Missive
Missive is a collaborative email and chat platform designed to help your team manage communication without jumping between different apps. You can manage shared inboxes for email, SMS, WhatsApp, and social media while chatting with teammates right inside the same interface. This eliminates the need for internal forward chains and BCCs, as you can discuss specific messages in side-chats and co-author replies in real-time.
The software is built for teams of all sizes, from small startups to large support organizations, who need to coordinate on high volumes of external communication. You can automate your workflows with rules, use canned responses for faster replies, and integrate your favorite CRM or project management tools directly into your inbox to keep your data synchronized.
OpenPhone
OpenPhone is a digital phone system designed to help you separate your professional and personal communications without needing a second device. You can claim a dedicated local or toll-free number and manage all your calls, texts, and contacts through a sleek, intuitive app. It transforms your phone into a powerful business tool that works across your smartphone, tablet, and computer simultaneously.
The platform is built for modern teams who need more than just a dialer. You can share phone numbers with teammates to handle incoming queries together, set specific business hours to protect your personal time, and automate repetitive tasks like following up with missed calls. It integrates directly with your existing tech stack, ensuring your communication data stays synced with your CRM and productivity tools.
Overview
Missive Features
- Shared Inboxes Manage group addresses like info@ or support@ together with your team and assign conversations to specific members.
- Collaborative Writing Compose emails together in real-time with a shared editor, seeing your teammate's changes as they happen.
- Internal Chat Discuss specific emails or social media messages with your team in private side-chats right next to the conversation.
- Workflow Automation Create rules to automatically snooze, archive, or assign messages based on specific triggers and conditions you define.
- Unified Channels Connect your email, WhatsApp, SMS, Messenger, and Instagram accounts to manage all customer interactions in one place.
- Canned Responses Save time by creating shared templates for common questions that your whole team can access and use instantly.
OpenPhone Features
- Shared Phone Numbers. Work together with your team on a single number to answer calls and respond to texts simultaneously.
- Business Hour Settings. Set specific hours for your professional line so you can enjoy your personal time without work interruptions.
- Snippet Responses. Create and use message templates to answer common questions instantly and maintain a consistent brand voice.
- Call Recording. Record your conversations automatically or on-demand to keep accurate records and improve your team's performance.
- Auto-Attendant (IVR). Route your callers to the right person or department with a professional phone menu and custom greetings.
- AI Call Summaries. Save time with automated transcripts and summaries that capture the key points of every conversation you have.
Pricing Comparison
Missive Pricing
- Up to 3 users
- 15 days of history
- 2 shared accounts
- Collaborative writing
- Internal chat threads
- Everything in Free, plus:
- 6 months of history
- 5 shared accounts
- Unlimited personal accounts
- Standard integrations
- Rules and automation
OpenPhone Pricing
- One local or toll-free number
- Unlimited talk and text in US/Canada
- Voicemail-to-text transcription
- Shared team phone numbers
- Basic call recording
- Set business hours
- Everything in Starter, plus:
- AI call summaries and transcripts
- Group calling and warm transfers
- Advanced IVR (Auto-attendant)
- HubSpot and Salesforce integrations
- Analytics and reporting
Pros & Cons
Missive
Pros
- Seamless transition between internal chat and external email
- Real-time collaborative drafting prevents duplicate replies
- Clean interface that feels familiar to email users
- Powerful rules engine for complex inbox management
Cons
- Free version has very limited message history
- Mobile app can feel slightly cluttered on smaller screens
- Learning curve for setting up complex automated rules
OpenPhone
Pros
- Setup takes minutes with an extremely intuitive interface
- Seamlessly syncs across mobile, desktop, and web apps
- Excellent text messaging capabilities including GIFs and snippets
- Affordable entry-level pricing for startups and freelancers
Cons
- International calling rates can be higher than competitors
- Occasional notification delays on certain mobile devices
- Advanced integrations require the higher-priced Business tier