RealVNC
RealVNC provides secure remote access and support software that allows you to connect to and control computers or mobile devices from anywhere in the world.
ServiceNow
ServiceNow is a cloud-based platform that digitizes and automates siloed processes into unified digital workflows to help organizations improve operational efficiency and deliver better employee and customer experiences.
Quick Comparison
| Feature | RealVNC | ServiceNow |
|---|---|---|
| Website | realvnc.com | servicenow.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $3.59/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2002 | 2004 |
| Headquarters | Cambridge, UK | Santa Clara, USA |
Overview
RealVNC
RealVNC helps you bridge the gap between locations by giving you full control over remote screens as if you were sitting right in front of them. Whether you are managing a global IT infrastructure, providing technical support to customers, or simply accessing your office files from home, the platform ensures a smooth and responsive experience. You can manage unattended access for servers or provide on-demand support for end-users with ease.
The software is built with security at its core, featuring 256-bit AES encryption and multi-factor authentication to keep your connections private. It works across Windows, Mac, Linux, and mobile platforms, making it a versatile choice for diverse tech environments. You can start with a 14-day free trial to explore the full feature set before choosing a plan that fits your team size.
ServiceNow
ServiceNow helps you transform manual, fragmented tasks into streamlined digital workflows across your entire organization. Instead of juggling disconnected spreadsheets and emails, you get a single platform that connects IT, HR, customer service, and operations. You can automate routine requests, track hardware assets, and resolve technical issues faster through a centralized portal that serves as your company's operational backbone.
The platform scales to meet the needs of global enterprises, allowing you to build custom applications or use pre-built solutions for specific departments. You can monitor system health in real-time and use built-in intelligence to predict issues before they impact your team. It is designed primarily for mid-to-large organizations looking to replace legacy systems with a modern, automated approach to work management.
Overview
RealVNC Features
- Cross-Platform Control Access and control Windows, macOS, Linux, and Raspberry Pi devices from your desktop or mobile device seamlessly.
- Attended and Unattended Access Connect to remote computers even when no one is there or provide instant support to active users.
- End-to-End Encryption Protect your data with 256-bit AES session encryption and multi-factor authentication for every remote connection you make.
- File Transfer and Printing Move files between devices quickly and print documents from remote machines to your local printer with one click.
- In-Session Chat Communicate with users in real-time during support sessions to resolve technical issues faster and more effectively.
- Cloud and Direct Connectivity Choose between easy cloud-brokered connections or direct peer-to-peer links for environments without internet access.
ServiceNow Features
- IT Service Management. Consolidate your IT tools into a single data model to resolve incidents faster and improve agent productivity.
- AI-Powered Service Operations. Predict and prevent issues before they happen with built-in machine learning that identifies patterns in your data.
- Employee Center. Provide your team with a single unified portal to find information and request services across all departments.
- App Engine. Build your own low-code workflow applications quickly to solve unique business challenges without extensive manual coding.
- Customer Service Management. Connect your customer service department with other teams to resolve the root causes of customer issues instantly.
- Strategic Portfolio Management. Align your projects and resources with business goals to ensure you are always working on high-value initiatives.
Pricing Comparison
RealVNC Pricing
- Minimum 3 devices
- Unattended access
- 256-bit AES encryption
- File transfer and remote printing
- Cloud and direct connectivity
- Multi-factor authentication
- Everything in Device Access, plus:
- Attended (on-demand) support
- No software installation for end-users
- Technician management tools
- Session recording
- Rebranding and customization
ServiceNow Pricing
Pros & Cons
RealVNC
Pros
- Exceptional screen refresh rates and low latency
- Very easy to set up across different operating systems
- Strong security features provide peace of mind
- Reliable performance even on lower bandwidth connections
Cons
- Mobile app interface can feel slightly cramped
- No longer offers a forever-free version for individuals
- Initial configuration for direct connections is technical
ServiceNow
Pros
- Highly customizable to fit complex enterprise business logic
- Centralizes all departmental data into one single source
- Powerful automation capabilities reduce manual data entry significantly
- Strong community support and extensive documentation for developers
- Regular updates consistently add modern AI and interface improvements
Cons
- Significant learning curve for administrators and developers
- Implementation requires substantial time and specialized expertise
- Pricing is high and can be complex to calculate
- Interface can feel overwhelming due to the massive feature set