Cvent
Cvent is a comprehensive event management platform that helps you plan, market, and execute virtual, hybrid, and in-person events with integrated tools for registration, venue sourcing, and attendee engagement.
Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Quick Comparison
| Feature | Cvent | Refiner |
|---|---|---|
| Website | cvent.com | refiner.io |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1999 | 2019 |
| Headquarters | Tysons, USA | Paris, France |
Overview
Cvent
Cvent provides you with a complete toolkit to manage the entire lifecycle of your events, whether they are hosted online or at a physical venue. You can automate the most time-consuming parts of planning, such as building custom registration websites, managing room blocks, and processing secure payments. The platform acts as a single source of truth, allowing you to track attendee data and engagement metrics in real-time to prove the impact of your meetings.
You can also simplify your venue search using their global sourcing network to find and bid on thousands of hotels and meeting spaces. The software scales to support everything from small internal training sessions to massive international conferences with tens of thousands of attendees. By centralizing your event tech stack, you eliminate manual data entry and ensure a consistent experience for every person who interacts with your brand.
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Overview
Cvent Features
- Event Registration Create branded, mobile-responsive registration sites that capture attendee data and process payments securely in minutes.
- Venue Sourcing Search a global database of over 300,000 venues and send digital RFPs to multiple properties simultaneously.
- Mobile Event App Build a custom app where your attendees can view schedules, network with peers, and receive real-time updates.
- Onsite Solutions Check in guests quickly and print professional badges on-demand to eliminate long queues at your event entrance.
- Virtual Attendee Hub Deliver high-quality video streams and interactive sessions for your remote audience within a fully branded environment.
- Lead Capture Empower your exhibitors to scan badges and qualify leads instantly using their own smartphones during trade shows.
Refiner Features
- In-App Survey Widgets. Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting. Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking. Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys. Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts. Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard. Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Pricing Comparison
Cvent Pricing
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Pros & Cons
Cvent
Pros
- Extensive customization options for registration workflows
- Powerful reporting tools for tracking ROI
- Reliable onsite support for large-scale conferences
- Seamless integration with major CRM platforms
- Comprehensive venue database simplifies global sourcing
Cons
- Significant learning curve for new administrators
- Pricing structure can be complex and opaque
- Customer support response times vary during peak seasons
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans