Broadly
Broadly is a local business growth platform that helps you manage your online reputation, capture more reviews, and streamline customer communication through a single, easy-to-use inbox.
Senja
Senja is a comprehensive testimonial management software that helps you collect, manage, and share video and text social proof to increase your website conversions and build trust with customers.
Quick Comparison
| Feature | Broadly | Senja |
|---|---|---|
| Website | broadly.com | senja.io |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2022 |
| Headquarters | Oakland, USA | London, UK |
Overview
Broadly
Broadly is a comprehensive platform designed to help local service businesses grow by automating their customer experience and online presence. You can automatically send review requests to customers via text or email immediately after a job is completed, ensuring you build a strong reputation on Google and Facebook. The platform consolidates all your messages from Web Chat, SMS, and social media into one unified inbox so you never miss a lead.
You can also streamline your operations by sending professional invoices and collecting mobile payments directly through the app. It is specifically built for small to mid-sized service businesses like auto shops, HVAC contractors, and dental practices that need to modernize their customer journey. By integrating with your existing CRM or management system, Broadly handles the follow-up work so you can focus on your daily operations.
Senja
Senja is a dedicated platform designed to help you harness the power of social proof without the technical headache. You can create beautiful, custom collection forms to gather text and video testimonials from your clients in seconds. Instead of chasing down reviews across different platforms, you can import them directly from over 20 sources like G2, Google, and Trustpilot into one centralized dashboard.
Once collected, you can turn these testimonials into high-converting marketing assets using a variety of widgets, walls of love, and image generators. It solves the problem of manual testimonial management by automating the request process and providing ready-to-use templates for your website. Whether you are a solo creator or a growing marketing team, you can start building credibility immediately with their generous free tier.
Overview
Broadly Features
- Automated Review Requests Send personalized review invites via SMS or email automatically after every customer interaction to boost your Google and Facebook ratings.
- Unified Inbox Manage all your customer conversations from text, email, and social media in one central location to ensure lightning-fast response times.
- Web Chat Convert website visitors into leads instantly with a live chat feature that moves conversations directly to your mobile device.
- Mobile Payments Request and accept payments via text or email so you can get paid faster and provide a contactless checkout experience.
- Team Collaboration Assign specific conversations to team members and track performance metrics to ensure your staff provides excellent customer service.
- CRM Integrations Sync your customer data automatically with popular industry software like QuickBooks, ServiceTitan, and many others to trigger automated workflows.
Senja Features
- Custom Collection Forms. Design branded forms to collect video and text testimonials from your customers with just a single link.
- One-Click Imports. Import existing reviews from 20+ platforms like Google, Facebook, and Product Hunt to centralize your social proof.
- Wall of Love. Create stunning, searchable galleries of your best testimonials to embed on your landing pages and boost conversions.
- Video Hosting. Collect and host high-quality video testimonials directly on the platform without needing external video players or plugins.
- Social Sharing Images. Turn text reviews into beautiful, brand-consistent images ready for sharing on Instagram, X, and LinkedIn instantly.
- Automated Workflows. Set up automated triggers to request testimonials at the perfect moment in your customer journey via email.
Pricing Comparison
Broadly Pricing
Senja Pricing
- Unlimited text testimonials
- 10 video testimonials
- Basic collection forms
- Standard widgets
- Senja branding included
- Everything in Free, plus:
- Unlimited video testimonials
- Remove Senja branding
- Custom domains
- Advanced widgets and layouts
- Priority email support
Pros & Cons
Broadly
Pros
- Significantly increases the volume of positive Google reviews
- User-friendly mobile app makes managing leads easy on the go
- Seamless integration with many industry-specific CRM systems
- Consolidates multiple communication channels into one simple view
Cons
- Pricing can be higher than basic review-only tools
- Initial setup of custom integrations may require support
- Limited customization options for automated message templates
Senja
Pros
- Extremely easy to set up and use
- Generous free plan for unlimited text reviews
- Beautifully designed widgets and wall of love
- Fast and responsive customer support team
Cons
- Limited customization on the free tier
- Video editing features are relatively basic
- Fewer integrations compared to older enterprise competitors