Pulseway
Pulseway is a mobile-first remote monitoring and management software that gives you complete control over your entire IT infrastructure from any device to resolve issues instantly.
ServiceNow
ServiceNow is a cloud-based platform that digitizes and automates siloed processes into unified digital workflows to help organizations improve operational efficiency and deliver better employee and customer experiences.
Quick Comparison
| Feature | Pulseway | ServiceNow |
|---|---|---|
| Website | pulseway.com | servicenow.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $27/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2004 |
| Headquarters | Dublin, Ireland | Santa Clara, USA |
Overview
Pulseway
Pulseway gives you the power to manage your entire IT environment from the palm of your hand. Instead of being chained to a desk, you can monitor servers, workstations, and network devices using a native mobile app that sends real-time alerts. You can troubleshoot issues, deploy patches, and run scripts remotely without ever interrupting the end-user's workflow.
The platform is designed for both MSPs and internal IT departments who need to maintain high uptime across diverse environments. You can automate repetitive maintenance tasks and secure your endpoints with integrated antivirus and backup solutions. It simplifies complex IT management by putting essential tools into a unified, easy-to-use interface that scales as your infrastructure grows.
ServiceNow
ServiceNow helps you transform manual, fragmented tasks into streamlined digital workflows across your entire organization. Instead of juggling disconnected spreadsheets and emails, you get a single platform that connects IT, HR, customer service, and operations. You can automate routine requests, track hardware assets, and resolve technical issues faster through a centralized portal that serves as your company's operational backbone.
The platform scales to meet the needs of global enterprises, allowing you to build custom applications or use pre-built solutions for specific departments. You can monitor system health in real-time and use built-in intelligence to predict issues before they impact your team. It is designed primarily for mid-to-large organizations looking to replace legacy systems with a modern, automated approach to work management.
Overview
Pulseway Features
- Mobile Remote Control Manage your entire IT infrastructure from your smartphone with a native app that lets you resolve issues on the go.
- Automated Patch Management Keep your software secure by automating the discovery and installation of OS and third-party application updates across all endpoints.
- Advanced Automation Workflows Create custom auto-remediation rules that detect issues and fix them automatically before your users even notice a problem.
- Remote Desktop Access Connect to any remote computer instantly to provide support or perform maintenance without needing additional third-party remote access tools.
- Real-Time Status Alerts Receive instant push notifications on your mobile device the moment a server goes down or a threshold is breached.
- Network Discovery Automatically find and monitor every device on your network to ensure you have total visibility of your hardware assets.
ServiceNow Features
- IT Service Management. Consolidate your IT tools into a single data model to resolve incidents faster and improve agent productivity.
- AI-Powered Service Operations. Predict and prevent issues before they happen with built-in machine learning that identifies patterns in your data.
- Employee Center. Provide your team with a single unified portal to find information and request services across all departments.
- App Engine. Build your own low-code workflow applications quickly to solve unique business challenges without extensive manual coding.
- Customer Service Management. Connect your customer service department with other teams to resolve the root causes of customer issues instantly.
- Strategic Portfolio Management. Align your projects and resources with business goals to ensure you are always working on high-value initiatives.
Pricing Comparison
Pulseway Pricing
- Up to 20 endpoints
- Real-time status monitoring
- Mobile app access
- Remote desktop control
- Unlimited mobile notifications
- Basic patch management
- Everything in Starter, plus:
- Advanced automation engine
- Third-party software patching
- Custom reporting engine
- Network discovery tools
- Executive summary reports
ServiceNow Pricing
Pros & Cons
Pulseway
Pros
- Excellent mobile app for managing systems remotely
- Fast and responsive remote desktop connection
- Easy setup process for new endpoints
- Intuitive interface requires very little training
- Reliable real-time alerting system for critical issues
Cons
- Reporting features can feel limited for enterprise needs
- Occasional lag when managing many concurrent sessions
- Patch management for macOS is less comprehensive
- Minimum seat requirements for certain advanced features
ServiceNow
Pros
- Highly customizable to fit complex enterprise business logic
- Centralizes all departmental data into one single source
- Powerful automation capabilities reduce manual data entry significantly
- Strong community support and extensive documentation for developers
- Regular updates consistently add modern AI and interface improvements
Cons
- Significant learning curve for administrators and developers
- Implementation requires substantial time and specialized expertise
- Pricing is high and can be complex to calculate
- Interface can feel overwhelming due to the massive feature set