Crazy Egg
Crazy Egg is a website optimization software providing visual analytics tools like heatmaps, scroll maps, and A/B testing to help you understand visitor behavior and improve your conversion rates.
Smartlook
Smartlook is a visual analytics platform that combines session recordings and event tracking to help you understand exactly how users interact with your websites and mobile applications.
Quick Comparison
| Feature | Crazy Egg | Smartlook |
|---|---|---|
| Website | crazyegg.com | smartlook.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $29/month | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 2016 |
| Headquarters | La Mirada, USA | Brno, Czech Republic |
Overview
Crazy Egg
Crazy Egg helps you see exactly how visitors interact with your website so you can make data-driven improvements. Instead of guessing why people leave your site, you can watch real-time recordings of their sessions and view heatmaps that highlight where they click, move, and scroll. This clarity allows you to identify friction points in your checkout process or discover which headlines actually grab attention.
You can also run A/B tests directly within the platform to compare different page variations and see which one performs better. It is designed for marketing teams, e-commerce owners, and UX designers who want to boost conversions without needing a degree in data science. With simple setup and clear visual reports, you can start optimizing your user experience in minutes.
Smartlook
Smartlook helps you eliminate the guesswork behind user behavior on your website or mobile app. By combining high-quality session recordings with powerful event tracking, you can see exactly where users get stuck, which features they ignore, and why they drop off before converting. It provides a complete visual history of every user's journey, allowing you to watch replays of actual browsing sessions to identify bugs or UX friction points in real-time.
You can build conversion funnels to track specific user paths and use heatmaps to see where people click most often. The platform is designed for product managers, developers, and UX researchers who need to move beyond basic pageview metrics to understand the 'why' behind user actions. Whether you are debugging a mobile app or optimizing a checkout flow, it gives you the visual evidence needed to make data-driven improvements.
Overview
Crazy Egg Features
- Snapshots & Heatmaps See exactly where your visitors click and how far they scroll so you can place important content where it gets noticed.
- Session Recordings Watch real videos of individual visitor journeys to identify exactly where people get stuck or confused on your pages.
- A/B Testing Launch simple experiments to test different headlines or images and let the data tell you which version drives more sales.
- Traffic Analysis Compare how different audience segments behave by filtering your data by referral source, device type, or geographic location.
- Error Tracking Automatically detect JavaScript errors and broken links that are frustrating your users and causing them to leave your site.
- Surveys Ask your visitors direct questions at the right moment to understand their motivations and collect qualitative feedback for improvements.
Smartlook Features
- Session Recordings. Watch high-quality replays of every user session to see exactly how people navigate your website or mobile app.
- Event Tracking. Track specific actions like button clicks or form submissions automatically without needing to write custom code for every event.
- Conversion Funnels. Build multi-step funnels to identify the exact moment users drop off and watch recordings of those specific sessions.
- Heatmaps. Visualize where users click, move, and scroll most frequently to understand which elements of your page grab the most attention.
- Mobile App Analytics. Analyze user behavior on iOS and Android apps with specialized wireframe rendering that protects user privacy while showing interactions.
- Crash Reports. Link session recordings directly to app crashes so you can see the exact steps a user took before the error occurred.
Pricing Comparison
Crazy Egg Pricing
- 30,000 tracked visits per month
- Unlimited A/B tests
- Unlimited surveys
- 25 snapshots
- 3,000 recordings per month
- 1 year of data storage
- 75,000 tracked visits per month
- Everything in Standard, plus:
- 50 snapshots
- 10,000 recordings per month
- 2 years of data storage
- Priority support
Smartlook Pricing
- 1,500 monthly sessions
- 1 month data retention
- 3 heatmaps
- 2 funnels
- Basic event tracking
- Everything in Free, plus:
- 5,000 monthly sessions
- 3 months data retention
- 10 heatmaps
- 10 funnels
- REST API access
Pros & Cons
Crazy Egg
Pros
- Extremely easy to set up with a single script
- Visual reports are easy for non-technical stakeholders to understand
- Generous 30-day trial allows for significant data collection
- Combines quantitative heatmaps with qualitative user surveys
Cons
- No forever-free plan is currently available
- Data sampling limits can be restrictive on lower tiers
- Interface can feel slightly dated compared to newer rivals
Smartlook
Pros
- Easy setup with a single snippet of code
- Seamless integration between recordings and funnels
- Excellent mobile app session replay capabilities
- Generous 30-day trial for testing premium features
Cons
- Session limits can be reached quickly on high-traffic sites
- Data retention is limited on lower-priced tiers
- Slight learning curve for advanced event filtering