Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
Splashtop
Splashtop provides high-performance remote access and support solutions that allow you to securely access your computers and applications from any device, anywhere, with a fast and reliable connection.
Quick Comparison
| Feature | Cobrowse.io | Splashtop |
|---|---|---|
| Website | cobrowse.io | splashtop.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $18/month | $5/month |
| FREE Trial | ✓ 0 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2006 |
| Headquarters | London, UK | Cupertino, USA |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
Splashtop
Splashtop is a high-performance remote access solution designed to help you work from anywhere as if you were sitting right in front of your computer. Whether you are an individual professional needing to access your office workstation or an IT team supporting thousands of devices, it provides the speed and reliability required for resource-intensive tasks like video editing or 3D modeling. You can connect from any laptop, tablet, or mobile device to your Windows, Mac, or Linux systems with minimal latency.
The platform solves the challenge of maintaining productivity and security in a hybrid work environment. It eliminates the need for clunky VPNs by providing a secure, encrypted tunnel for your data. With features tailored for both simple remote work and complex enterprise IT support, you can manage permissions, track sessions, and ensure compliance across your entire organization while keeping your remote experience smooth and responsive.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
Splashtop Features
- High-Performance Streaming. Enjoy 4K streaming at 60 frames per second so you can run resource-heavy applications like CAD or Creative Cloud without lag.
- Multi-to-Multi Monitor Support. View multiple remote screens across your local monitors simultaneously to maintain your full office setup while working from home.
- Secure File Transfer. Drag and drop files quickly between your local and remote computers without needing to email documents to yourself.
- Remote Print. Print files from your remote computer directly to your local printer so you can handle physical paperwork instantly.
- Session Recording. Record your remote sessions for training purposes or audit trails to keep a clear record of all remote activity.
- Broad Device Support. Access your desktop from any Windows, Mac, iOS, Android, or Chromebook device using the lightweight Splashtop app.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
Splashtop Pricing
- Access up to 2 computers
- Access from any device
- High-performance remote desktop
- File transfer
- Remote print
- Billed annually at $60/year
- Everything in Solo, plus:
- Access up to 10 computers
- Multi-to-multi monitor support
- Two users can remote into one computer
- User management and groups
- Billed annually at $99/year/user
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
Splashtop
Pros
- Exceptional connection speed with very low latency
- Significantly more affordable than major competitors
- Easy setup process for both hosts and clients
- Reliable performance even on lower bandwidth connections
Cons
- Web management interface can feel slightly dated
- Billed annually rather than month-to-month
- File transfer speed can vary on large folders