Bloom Intelligence
Bloom Intelligence is an AI-powered guest intelligence and marketing platform designed for restaurants and retail businesses to track customer behavior, automate marketing, and increase guest lifetime value.
Surfly
Surfly provides a universal co-browsing and collaboration platform that allows you to interact with customers in real-time on any website or application without requiring downloads or installations.
Quick Comparison
| Feature | Bloom Intelligence | Surfly |
|---|---|---|
| Website | bloomintelligence.com | surfly.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $19/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2012 |
| Headquarters | St. Petersburg, USA | Amsterdam, Netherlands |
Overview
Bloom Intelligence
Bloom Intelligence helps you understand exactly who your customers are and how they behave when they visit your physical locations. By leveraging your existing guest WiFi, the platform captures real-time data on foot traffic, dwell times, and visit frequency without requiring your guests to download an app. You can finally see the invisible patterns in your brick-and-mortar business, allowing you to make data-driven decisions rather than relying on guesswork.
You can use these insights to trigger automated marketing campaigns that bring customers back through your doors. Whether it is sending a 'we miss you' email to a guest who hasn't visited in thirty days or requesting a review immediately after a positive experience, the platform handles the heavy lifting. It is designed specifically for multi-unit restaurant groups and retail brands looking to unify their online and offline customer data into one actionable profile.
Surfly
Surfly is a high-performance collaboration platform designed to help you provide instant, visual support to your customers. Unlike traditional screen sharing, its proxy-based co-browsing technology lets you jump onto any website or web app with a customer to navigate together in real-time. You can highlight elements, fill out forms, and even sign documents digitally without asking your customers to download software or install browser extensions.
The platform is built with a security-first approach, allowing you to mask sensitive data like credit card numbers while you assist. It is ideal for financial services, insurance, and retail companies that need to bridge the gap between digital self-service and human interaction. You can easily integrate it into your existing tech stack to improve first-contact resolution and boost your conversion rates.
Overview
Bloom Intelligence Features
- Presence Analytics Track guest foot traffic, dwell times, and conversion rates in real-time using passive WiFi signals from their mobile devices.
- Automated Marketing Set up personalized email and SMS campaigns that trigger automatically based on specific guest behaviors and visit patterns.
- Guest Profile CRM Build a clean database of verified guest profiles that combine contact information with actual physical visit history.
- Reputation Management Monitor your online ratings and automate internal feedback loops to resolve guest issues before they reach social media.
- Social WiFi Login Capture guest emails and social data easily by allowing them to log into your WiFi using their favorite social accounts.
- At-Risk Guest Alerts Identify guests who have stopped visiting and automatically send them incentives to return before you lose them to competitors.
- Attribution Tracking Measure the actual ROI of your marketing by tracking exactly when a guest returns to your store after receiving a promotion.
- Survey Automation Send automated surveys to guests after they leave your location to gather actionable insights about their recent experience.
Surfly Features
- Universal Co-browsing. Interact with any website or web app instantly with your customers without requiring them to download or install anything.
- Video & Voice Chat. Communicate face-to-face with built-in video and audio while you navigate pages together to build stronger customer relationships.
- Document Interaction. Review PDFs and documents together in real-time and use integrated e-signature tools to close deals faster during a session.
- Field Masking. Protect customer privacy by automatically hiding sensitive information like passwords or payment details from the agent's view.
- Action Control. Choose exactly what your agents can do, from view-only mode to full interaction control during a collaborative session.
- Session Recording. Record your collaborative sessions for quality assurance, training purposes, or to maintain a clear audit trail of interactions.
Pricing Comparison
Bloom Intelligence Pricing
Surfly Pricing
- 1 Host seat
- Unlimited co-browsing sessions
- Video and audio chat
- Document sharing
- Basic customization
- Standard support
- Everything in Pro, plus:
- Advanced field masking
- Custom branding and UI
- API access
- Single Sign-On (SSO)
- Audit logs and reporting
Pros & Cons
Bloom Intelligence
Pros
- Passive data collection requires no manual entry
- Accurately tracks physical attribution for digital ads
- Automated 'save-at-risk' campaigns improve guest retention
- Easy integration with existing WiFi hardware
Cons
- Requires specific WiFi hardware for full functionality
- Initial setup may require technical assistance
- Pricing is not transparent for small operators
Surfly
Pros
- No downloads required for customers makes joining sessions effortless
- Extremely fast performance with minimal lag during co-browsing
- Robust security features like field masking protect sensitive data
- Easy to integrate into existing websites with a simple snippet
Cons
- Pricing can be high for very small teams
- Initial setup of advanced masking requires technical knowledge
- Mobile browser support can occasionally vary by device