Riverside
Riverside is a high-quality remote recording software that captures studio-grade video and audio locally from each participant to ensure professional results regardless of your internet connection strength.
Surfly
Surfly provides a universal co-browsing and collaboration platform that allows you to interact with customers in real-time on any website or application without requiring downloads or installations.
Quick Comparison
| Feature | Riverside | Surfly |
|---|---|---|
| Website | riverside.fm | surfly.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $19/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 2012 |
| Headquarters | Tel Aviv, Israel | Amsterdam, Netherlands |
Overview
Riverside
Riverside provides you with a virtual studio to record high-quality podcasts and video interviews from anywhere in the world. Instead of relying on your internet stability, the platform records each participant locally on their own device. This means you get crystal-clear 4K video and uncompressed 48kHz WAV audio for every guest, even if their connection drops or lags during the live session.
You can manage the entire production process within one browser-based dashboard, from inviting guests to downloading separate tracks for easy editing. The platform also includes AI-powered tools to help you generate transcripts and create short-form social media clips instantly. Whether you are a solo creator or part of a large media production team, you can produce professional-grade content without expensive studio hardware.
Surfly
Surfly is a high-performance collaboration platform designed to help you provide instant, visual support to your customers. Unlike traditional screen sharing, its proxy-based co-browsing technology lets you jump onto any website or web app with a customer to navigate together in real-time. You can highlight elements, fill out forms, and even sign documents digitally without asking your customers to download software or install browser extensions.
The platform is built with a security-first approach, allowing you to mask sensitive data like credit card numbers while you assist. It is ideal for financial services, insurance, and retail companies that need to bridge the gap between digital self-service and human interaction. You can easily integrate it into your existing tech stack to improve first-contact resolution and boost your conversion rates.
Overview
Riverside Features
- Local Recording Record high-quality audio and video locally on each participant's device to bypass internet connection issues and lag.
- Separate Tracks Download individual audio and video tracks for every guest so you have total control during the post-production process.
- AI Transcriptions Generate highly accurate transcripts in seconds to speed up your editing workflow and improve content accessibility.
- Magic Clips Use AI to identify the most engaging moments of your recording and turn them into vertical social media videos.
- Text-Based Editor Edit your video by simply deleting text in the transcript, making complex video cuts as easy as editing a document.
- Producer Mode Join the call to monitor and control the recording behind the scenes without appearing on the final video track.
- Live Streaming Broadcast your recording sessions live to platforms like YouTube, Facebook, and LinkedIn to engage with your audience in real-time.
- Mobile App Record studio-quality interviews on the go using native iOS and Android apps that sync directly with your online studio.
Surfly Features
- Universal Co-browsing. Interact with any website or web app instantly with your customers without requiring them to download or install anything.
- Video & Voice Chat. Communicate face-to-face with built-in video and audio while you navigate pages together to build stronger customer relationships.
- Document Interaction. Review PDFs and documents together in real-time and use integrated e-signature tools to close deals faster during a session.
- Field Masking. Protect customer privacy by automatically hiding sensitive information like passwords or payment details from the agent's view.
- Action Control. Choose exactly what your agents can do, from view-only mode to full interaction control during a collaborative session.
- Session Recording. Record your collaborative sessions for quality assurance, training purposes, or to maintain a clear audit trail of interactions.
Pricing Comparison
Riverside Pricing
- Unlimited recording
- Individual audio/video tracks
- Up to 720p video quality
- 44.1 kHz audio quality
- 2 hours of separate tracks
- Watermark on exported files
- Everything in Free, plus:
- No watermarks on exports
- 5 hours of separate tracks/month
- Up to 4K video quality
- 48 kHz audio quality
- Live streaming to social media
Surfly Pricing
- 1 Host seat
- Unlimited co-browsing sessions
- Video and audio chat
- Document sharing
- Basic customization
- Standard support
- Everything in Pro, plus:
- Advanced field masking
- Custom branding and UI
- API access
- Single Sign-On (SSO)
- Audit logs and reporting
Pros & Cons
Riverside
Pros
- Superior audio and video quality compared to standard calling apps
- Separate tracks make professional post-production much easier
- AI clip generator saves hours of manual social media editing
- Simple browser-based interface requires no guest software installation
Cons
- Requires significant upload bandwidth for high-resolution files
- Occasional browser compatibility issues with older versions
- Mobile app features are more limited than the desktop version
Surfly
Pros
- No downloads required for customers makes joining sessions effortless
- Extremely fast performance with minimal lag during co-browsing
- Robust security features like field masking protect sensitive data
- Easy to integrate into existing websites with a simple snippet
Cons
- Pricing can be high for very small teams
- Initial setup of advanced masking requires technical knowledge
- Mobile browser support can occasionally vary by device