Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Suzy
Suzy is an end-to-end consumer insights platform that integrates quantitative and qualitative research with a proprietary audience to help you make better business decisions faster and more accurately.
Quick Comparison
| Feature | Refiner | Suzy |
|---|---|---|
| Website | refiner.io | suzy.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $99/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 2018 |
| Headquarters | Paris, France | New York, USA |
Overview
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Suzy
Suzy is a real-time market research platform that connects you directly with a built-in audience of verified consumers. Instead of waiting weeks for agency reports, you can launch surveys and get high-quality feedback in hours. You can use the platform to validate product concepts, test creative messaging, and track brand health through a single, integrated interface that handles everything from recruitment to analysis.
The platform helps you bridge the gap between data and action by combining quantitative tools with qualitative capabilities like video interviews. You can target specific demographics with precision and watch results roll in through live dashboards. It is designed for enterprise marketing and product teams who need to stay agile and keep the voice of the customer at the center of every decision.
Overview
Refiner Features
- In-App Survey Widgets Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Suzy Features
- Proprietary Audience. Access a built-in network of over a million verified consumers to get rapid responses without managing external panels.
- Suzy Live. Conduct one-on-one video interviews or focus groups to dig deeper into consumer motivations and capture qualitative nuances.
- Monadic Testing. Compare multiple concepts or designs side-by-side to see which one performs best with your target demographic.
- Advanced Targeting. Filter your audience by specific behaviors, demographics, or custom segments to ensure you reach the right people.
- Real-time Reporting. Visualize your data instantly with automated charts and dashboards that update as soon as responses come in.
- Global Research. Expand your reach beyond domestic markets to gather insights from consumers in over 25 countries worldwide.
Pricing Comparison
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Suzy Pricing
Pros & Cons
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans
Suzy
Pros
- Extremely fast turnaround times for survey results
- High-quality responses from a verified proprietary panel
- Intuitive interface makes launching complex surveys simple
- Excellent customer success and research support teams
Cons
- Higher price point targeted at enterprise budgets
- Limited flexibility for very niche B2B audiences
- Advanced analysis tools have a slight learning curve