Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
Switch
Switch is a cloud-based business phone system that integrates with Google Workspace and Microsoft 365 to provide teams with unified communication tools including voice, video, and messaging.
Quick Comparison
| Feature | Aircall | Switch |
|---|---|---|
| Website | aircall.io | switch.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $15/month |
| FREE Trial | ✓ 7 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2011 |
| Headquarters | Paris, France | San Ramon, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
Switch
Switch (now primarily known as Dialpad) provides you with a modern, cloud-based phone system designed specifically for digital-first teams. You can manage your business calls, text messages, and video meetings from a single interface that lives on your laptop, tablet, or mobile device. By connecting directly to your existing productivity suites like Google Workspace or Microsoft 365, it eliminates the need for traditional desk phones and complex hardware setups.
You can easily set up new departments, assign local or toll-free numbers, and use built-in AI to transcribe your calls in real-time. The platform is built for flexibility, allowing your team to stay connected whether they are in the office or working remotely. It solves the problem of fragmented communication by consolidating your professional identity into one searchable, synced application.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
Switch Features
- Unified Communications. Handle your voice calls, team messages, and video meetings from a single app on any device you own.
- AI Call Transcription. Get automated summaries and real-time transcriptions of your meetings so you never miss a critical action item.
- Workspace Integration. Sync your contacts and calendars instantly with deep integrations for Google Workspace and Microsoft 365 environments.
- Smart Call Routing. Set up custom IVR menus and department routing to ensure your customers always reach the right person.
- Real-time Analytics. Track call volumes, peak times, and team performance with live dashboards that help you make data-driven decisions.
- Global Number Porting. Keep your existing business numbers or instantly provision new local numbers in over 70 different countries.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
Switch Pricing
- Unlimited calling and SMS
- AI-powered call transcriptions
- Google Workspace & M365 sync
- Real-time sentiment analysis
- Desk phone support
- 24/7 web and chat support
- Everything in Standard, plus:
- Global office support
- CRM integrations (Salesforce, Zendesk)
- API & Webhooks access
- International SMS capabilities
- Advanced ring groups
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
Switch
Pros
- Setup takes minutes without requiring IT hardware
- Excellent call quality over mobile data and Wi-Fi
- Seamless integration with Google and Microsoft contacts
- AI transcriptions are highly accurate and helpful
Cons
- Mobile app can drain battery during long calls
- Advanced reporting requires the higher-tier Pro plan
- Occasional lag when switching between desktop and mobile